Ring is seeking a Software Development Engineer to join the Persistent Connection Service team, where you'll build and maintain the foundational socket services that power device connectivity for millions of Ring devices worldwide. You'll collaborate across Ring's software, firmware, and product organizations while working with AWS technologies to solve complex distributed systems challenges. Persistent Connection Service is a mission critical service which maintains persistent connections between Ring devices and Ring Cloud to enable two-way communication. The service processes billions of messages per day between Cloud and Devices. The team's challenges are availability, latency and critical process resilience. The team partners with all the Firmware teams and Cloud Services being the connectivity layer between the two. Join us in building the next generation of smart home infrastructure that keeps families safe and connected. Key job responsibilities - Design and implement ultra-high-throughput backend services supporting millions of Ring devices and strict uptime requirements - Build extensible services and data models that serve as the foundation for Ring's device connectivity and internal service ecosystem - Drive technical excellence and establish engineering best practices - Architect fault-tolerant distributed systems using AWS services, ensuring scalability from thousands to millions of concurrent device operations - Partner with cross-functional teams to translate complex business requirements into robust technical solutions that enhance customer experience and security - Lead operational excellence initiatives including monitoring, alerting, and automated testing to maintain our critical service dependencies Contribute to technical decision-making that influences Ring's device platform architecture and future product capabilities About the team Persistent Connection Service is a mission critical service which maintains persistent connections between Ring devices and Ring Cloud to enable two-way communication. The service processes billions of messages per day between Cloud and Devices. The team's challenges are availability, latency and critical process resilience. The team partners with all the Firmware teams and Cloud Services being the connectivity layer between the two.