Sr. Manager, Product Management, Worldwide Returns & ReCommerce
Amazon
Sr. Manager, Product Management, Worldwide Returns & ReCommerce
Job Description
At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero defects, and zero waste. We are an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In this role, you will own the product vision and roadmap for under-the-roof quality—driving evaluation accuracy, sellable yield, and customer trust across Amazon's global Reverse Logistics network. You will define the "what" and "why" by translating complex operational challenges into clear product requirements, prioritized backlogs, and measurable outcomes. Working at the intersection of operations, technology, and business, you will identify customer and seller pain points, leverage data to size opportunities, and partner with engineering to deliver scalable solutions that improve quality metrics and reduce concessions. You will set the long-term product strategy while shipping iterative improvements, and influence cross-functional stakeholders from front-line associates to VP-level leaders. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team! Key job responsibilities - Define and own the product vision & roadmap for under-the-roof Advanced programs and own performance across the global Reverse Logistics network - Translate operational and customer pain points into product and program requirements by conducting deep dives, analyzing data, and working backward from desired outcomes - Prioritize and manage the product backlog, making crisp trade-offs between Amazon recovery, seller recovery, and customer trust - Partner with cross functional engineering, data science, and applied science teams to design and deliver scalable, technology-driven solutions (e.g., fraud detection models) that raise detection rates. - Define success metrics and KPIs; instrument programs to measure impact and iterate. - Influence senior leadership by presenting strategy, roadmap progress, and results in WBR, MBR, and QBR forums. - Drive cross-functional alignment with ReLo Operations, ACES, RCX, and BRP teams to launch new product initiatives that improve recovery while reducing concessions - Champion a culture of experimentation, A/B tests, pilots, and proof-of-concepts to validate hypotheses before scaling
Locations
- Bellevue, Washington, United States
Salary
178,100 - 240,900 USD / yearly
Skills Required
- feature deliveryintermediate
- trainingintermediate
- program managementintermediate
Required Qualifications
- 12+ years of product or program management, product marketing, business development or technology experience (experience, 12 years)
- 6+ years of team management experience (experience, 6 years)
- Bachelor's degree (degree)
- Experience owning/driving roadmap strategy and definition (experience)
- Experience with feature delivery and tradeoffs of a product (experience)
Preferred Qualifications
- Experience driving collaborative projects from conception to delivery, or experience with training and deploying machine learning systems to solve large-scale optimizations (experience)
- Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs (experience)
- Master's degree or above in management, business administration, economics, engineering, marketing (degree in above in management)
- Experience communicating complex information and solutions to senior stakeholders and influencing decisions (experience)
- Experience programmatically testing products, measuring test coverage, developing the best automation, driving testability and diagnostic (experience)
- Experience managing multiple competing priorities simultaneously and driving goals to completion (experience)
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent (experience)
Responsibilities
- Define and own the product vision & roadmap for under-the-roof Advanced programs and own performance across the global Reverse Logistics network
- Translate operational and customer pain points into product and program requirements by conducting deep dives, analyzing data, and working backward from desired outcomes
- Prioritize and manage the product backlog, making crisp trade-offs between Amazon recovery, seller recovery, and customer trust
- Partner with cross functional engineering, data science, and applied science teams to design and deliver scalable, technology-driven solutions (e.g., fraud detection models) that raise detection rates.
- Define success metrics and KPIs; instrument programs to measure impact and iterate.
- Influence senior leadership by presenting strategy, roadmap progress, and results in WBR, MBR, and QBR forums.
- Drive cross-functional alignment with ReLo Operations, ACES, RCX, and BRP teams to launch new product initiatives that improve recovery while reducing concessions
- Champion a culture of experimentation, A/B tests, pilots, and proof-of-concepts to validate hypotheses before scaling
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