Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. Are you passionate about building and operating networks at unprecedented scale? Join our Network Reliability team to shape the future of a global Service Provider network supporting 3,236 satellites and terrestrial infrastructure. You'll be at the forefront of ensuring reliable connectivity that directly impacts customer experience across our constellation. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Build and maintain processes, procedures, and tooling to monitor, troubleshoot, and operate a global Service Provider network at scale • Develop comprehensive understanding of end-to-end network architecture, including control and data planes across satellite constellation and terrestrial systems • Establish and enforce incident management and problem management processes to ensure rapid resolution • Engage with service owners to resolve incidents and coordinate cross-functional efforts • Prioritize and track initiatives across multiple teams to systematically eliminate recurring problems • Develop proactive monitoring and alerting solutions to continuously improve network reliability and customer experience A day in the life You'll work at the intersection of space-based and terrestrial networking, tackling unique challenges that few engineers ever encounter. Your day might include analyzing network telemetry from thousands of satellites, collaborating with hardware teams on next-generation designs, or developing automation that prevents issues before they impact customers. You'll have the autonomy to identify problems, propose solutions, and drive them to completion while working with talented engineers across the organization. About the team The Customer Terminal (CT) Applications and Networking Team builds and operates one of the most complex networks in existence, connecting customer terminals through a constellation of satellites to deliver seamless, reliable connectivity. We own the software and networking stack that keeps customers online, from the applications on the terminal to the last-mile data path. We're a collaborative group of curious problem-solvers who thrive on hard technical challenges and are committed to operational excellence. We value innovation, encourage experimentation, and believe the best solutions come from diverse perspectives and rigorous technical debate.