Job Description

Locations

• Nashville, Tennessee, United States
• Bellevue, Washington, United States
• Atlanta, Georgia, United States

Salary

Skills Required

• dataintermediate
• general AI toolsintermediate

Required Qualifications

• 5+ years of program or project management experience (experience, 5 years)
• Experience using data and metrics to determine and drive improvements (experience)
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership (experience)

Preferred Qualifications

• 2+ years of driving process improvements experience (experience, 2 years)
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field (degree in mba in business)
• Knowledge of general AI tools (experience)
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions (experience)

Responsibilities

• Lead cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, Non-RME, and Ops stakeholders.
• Partner with RME, Non-RME, and Ops stakeholders to lead root cause analysis, eliminate operational barriers, and drive continuous improvement initiatives across the network.
• Own and optimize capacity models including architecture, methodology, and output validation to maximize capacity utilization.
• Leverage advanced analytics for data-driven decision-making; monitor performance and implement corrective actions.
• Create and maintain program artifacts including business requirement documents, initiative plans, and white papers.
• Develop and implement standard work practices that improve key business metrics and translate lessons into standards across the network.
• Communicate program status, risks, and outcomes to senior leadership; influence decision-making through clear narratives and data-backed recommendations.
• Remove operational barriers through hands-on problem-solving to deliver immediate results.
• As a Program Manager, drive a culture of operational excellence, innovation, and continuous improvement.

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