Job Description

Locations

• Austin, Texas, United States
• Seattle, Washington, United States

Salary

Skills Required

• Microsoft Office productsintermediate
• root-cause problem solvingintermediate
• productintermediate
• product developmentintermediate
• mechanisms to scaleintermediate
• process flowsintermediate
• SQLintermediate
• entire product lifecycleintermediate

Required Qualifications

• Knowledge of Microsoft Office products and applications at an advanced level (experience)
• Bachelor's degree (degree)
• 5+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience (experience, 5 years)
• Experience in root-cause problem solving (experience)

Preferred Qualifications

• Master's degree (degree)
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent (experience)
• 3+ years of experience in product or program management, business development or technology (experience, 3 years)
• Strong analytical skills including the ability to distill, synthesize, and draw conclusions on large amounts of data (experience)
• Experience in product development and analyzing customer feedback data and trend analysis (experience)
• Excellent communicator (written, oral, presentation) (experience)
• Proven track record for cultivating strong relationships with key internal and external partners. (experience)
• Ability to drive decisions under time pressure without compromising safety or compliance of products. (experience)
• Experience building mechanisms to scale, track, audit and maintain quality standards. (experience)
• Experience building process flows, SOPs, and RACIs for internal and external stakeholders. (experience)
• Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management, ability to re-prioritize quickly, and problem-solving skills. (experience)
• Self-starter with the ability to define new and ambiguous spaces and projects. (experience)
• Demonstrated ability to own projects, think big, act quickly, and influence across all levels of an organization. (experience)
• Experience using SQL or other tool to build dashboards and managing large data sets to drive business decisions. (experience)
• Diversified experience with entire product lifecycle and supply chain (R&D, scale-up, material sourcing, operations management, customer feedback). (experience)

Responsibilities

• Conduct data analysis of customer feedback data across all food & beverage categories and be able to identify and prioritize improvement activities, working with cross-functional teams and suppliers as needed to drive solutions.
• Develop robust customer feedback monitoring mechanisms that mitigate and manage safety and compliance risks.
• Build dashboards or other mechanism to manage large data sets and enable business decisions.
• Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions.
• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
• Define quality KPIs and develop mechanisms to track and report quality performance metrics.
• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
• Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
• Traveling as needed (up to 15%) to meet with suppliers and support production activities or quality investigations to resolution.

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