Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to drive integration with the Amazon fulfillment networks and investigate issues to drive improved reliability within our ultra-fast drone delivery operations. This role will be responsible for ensuring a high degree of technical reliability within drone operation for Amazon fulfillment networks, working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system. Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. A successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements. This role is a core member of the Product Support Organization (PSO) Engineering team, serving as a the first line liaison between operator/maintainer experiences and design engineering improvements or mitigations. In this position, you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role. This position may require a deemed export control authorization for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. Key job responsibilities - Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations - Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements - Develop innovative hardware designs for our emerging drone systems and improve existing hardware to optimize performance and enhance customer experience - Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens - Work with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a smooth product launch and sustaining - Develop and maintain documentation for technical procedures - Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners