Job Description

Locations

• Tempe, Arizona, United States
• Austin, Texas, United States
• Nashville, Tennessee, United States
• Bellevue, Washington, United States

Salary

Skills Required

• Excelintermediate
• stakeholder managementintermediate
• processesintermediate

Required Qualifications

• 3+ years of program or project management experience (experience, 3 years)
• 3+ years of working cross functionally with tech and non-tech teams experience (experience, 3 years)
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience (experience, 3 years)
• 2+ years of supply chain experience (experience, 2 years)
• Bachelor's degree (degree)
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL (experience)
• Experience defining program requirements and using data and metrics to determine improvements (experience)

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience (experience, 3 years)
• 3+ years of driving process improvements experience (experience, 3 years)
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization (experience)
• Experience building processes, project management, and schedules (experience)

Responsibilities

• Build strategic labor planning models, partnering with product teams for tool development, and managing labor/scheduling resources for the network
• Build analytics and data pipelines to enable optimization and predictive science
• Communicate with Delivery Station Leaders to determine capacity needs from the flexible labor pool
• Work directly with labor planners and workforce staffing partners to integrate labor planning and execute labor orders
• Partner with operations and PXT leaders to deep dive escalations related to labor scheduling
• Monitoring existent metrics, analyzing data and partnering with internal teams to identify process and system improvement opportunities.
• Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
• Build a data structure and reporting process by working through various business parameters, which establish truth in data.
• Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.
• Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy.
• Leverage data to increase the efficiency of our programs working closely with the business teams to drive optimization.
• Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes.
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions.
• Recognize and adopt best practices in reporting, analysis, and research (data integrity, test design, analysis, validation, and documentation).

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