Job Description

Locations

• Cairo, Egypt

Skills Required

• both writtenintermediate
• data analysisintermediate

Required Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience (experience, 1 years)
• 1+ years of customer service or back-office roles in corporate environments experience (experience, 1 years)
• Speak, write, and read fluently in English (experience)
• Work 40 hours/week, and overtime as required (experience)
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays (experience)
• Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.) (experience)
• Bachelor's degree or equivalent (degree in equivalent)
• - Advanced proficiency in both written and verbal in German (Minimum B2 Common European Framework of Reference, CEFR) (experience)

Preferred Qualifications

• Experience in data analysis and reporting (experience)

Responsibilities

• Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
• Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
• Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
• Be aware of and adhere to applicable company policies when dealing with customer interactions
• Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
• Maintain knowledge of resources and operational procedures
• Collaborate with team members to strive for continuous improvement
• Work independently on projects or tasks to identify and resolve issues

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