Technical Account Manager, Data Collection Excellence
Amazon
Technical Account Manager, Data Collection Excellence
Job Description
As a Technical Account Manager with German you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change for the models that back them. Key job responsibilities Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements Coordinate across teams to ensure seamless delivery and stakeholder alignment Own relationships with customer scientists, becoming their go-to partner for ML data solutions Provide consultation on ML workflow capabilities, helping customers maximize value Monitor and optimize collection health metrics to ensure customer success Drive customer adoption through providing technical value and the provision of an exemplary customer experience. You'll also: Guide customers on workflow feasibility and data collection best practices Collaborate with implementation teams to define and validate technical requirements Evaluate scalability of annotation scenarios and provide strategic recommendations Influence technical documentation and guidelines
Locations
- Gdansk, Pomeranian Voivodeship, Poland
Skills Required
- German languageintermediate
- English is essentialintermediate
- effectively defining optimal data creation strategiesintermediate
- ML data operationsintermediate
- project managementintermediate
- JSONintermediate
- customer successintermediate
Required Qualifications
- CEFR C1+ or equivalent fluency in German language (experience)
- Written and spoken knowledge of English is essential (CEFR B2+) (experience)
- Demonstrated experience in effectively defining optimal data creation strategies and executing them (experience)
- Associate's degree or equivalent work experience (experience)
- 2+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts (experience, 2 years)
- Outstanding customer communication and management skills, especially in technical consultation (experience)
- Ability to translate complex technical concepts into tactical applications (experience)
Preferred Qualifications
- Bachelor's degree in Computer Science, Business or a related field (degree in computer science)
- Experience with project management (experience)
- Working knowledge of JSON, Command Line, and Python (experience)
- Technical account management experience (experience)
- Background in customer success or solution consulting (experience)
- Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. (experience)
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