MX Unified Alternative Fulfillment (UAF) includes a variety of programs: Direct Fulfillment (DF) and Vendor Flex (VF). Through these programs, Amazon works hand in hand with a wide range of vendors to ship products from their warehouses directly to our customers. The External Fulfillment Program Manager acts as the crucial bridge between operational teams and Leadership. Through direct involvement in daily operations, this role identifies and implements continuous improvement initiatives, ensuring seamless operational excellence in the interactions between our customers, vendors, and operations teams. Key job responsibilities • Drive program performance through comprehensive analysis of operational metrics and KPIs. • Lead deep-dive investigations into program challenges and opportunities. • Design, propose and implement strategies to optimize the program. • Partner with cross-functional teams to ensure program alignment and success. • Identify and execute improvement initiatives to enhance seller and customer experience. • Manage and streamline the escalation process by establishing clear protocols, filtering critical issues, and ensuring timely resolution of high-priority matters requiring leadership attention. • Analyze program health metrics. A day in the life As the Unified Alternative Fulfillment Program Manager, you'll be at the heart of our logistics operations, driving excellence through data-driven decisions and strategic improvements. Your day will combine reviewing operational dashboards, conducting deep-dive analyses, and managing critical escalations. You'll coordinate with multiple stakeholders while serving as the key liaison between operations and leadership. From analyzing seller performance data to leading improvement workshops, you'll blend analytical thinking with practical problem-solving to drive program success. About the team At Amazon, we embrace differences and foster inclusion, reinforced by our 14 Leadership Principles that encourage diverse perspectives, curiosity, and trust. We believe balance between personal and professional life is critical to fulfillment, offering flexibility in working hours. Our team celebrates knowledge sharing and mentorship across a broad mix of experience levels and tenures. We're dedicated to supporting new members and assigning projects that develop well-rounded professionals, prioritizing your career growth every step of the way.