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Customer Solution Specialist

Amgen

Customer Solution Specialist

full-timePosted: Jul 29, 2026Updated: Aug 28, 2026Greece - Athens

Job Description

Career CategorySalesJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.Customer Solution Specialist Oncology – North GreeceWhat you will doResponsibilitiesCollaborates with manager to develop and implement territory POA and key account plans. Achieve POAEvaluates progress vs. plan monthly and agrees to course corrections with managerContributes to Cluster/Territory Teams Collaborates to agree on key account plan objectives/responsibilitiesEngages with peers and District Manager to learn best practicesDemonstrates an understanding of industry and healthcare trends, of how retail practices, clinics and hospitals operate.Identify and gather competitive informationFollows through on customer commitments and requests in a timely fashionReports customer activity in the CRM system and ensures customer profiles are kept up-to-dateOperates within the agreed expense budget aligned with POA prioritiesSeeks advise and assistance to organize activitiesContinuously develops and improves product knowledge, communication and selling skills through self-learning and active participation in agreed training programs. Drives own development The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent.Minimum RequirementsMinimum 3 to 5 years of experience in the pharmaceutical industryMinimum 2 years in a sales-related job in Oncology Good knowledge of computer systems (CRM databases and MS Office)Fluency in local language, both in oral and written communicationPreferred RequirementsBachelor’s degree in life science or (bio) medical sciencesKnowledge of Customer Relation Management principlesExposure to interactions with various disciplines and organizational levelsExposure to project management principlesWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The qualified professional we seek is a Customer Solution Specialist with these qualifications.Some of the vast rewards of working hereAs we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journeyA diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and actGenerous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefitsApply nowfor a career that defies imaginationObjects in your future are closer than they appear. Join us.careers.amgen.comAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status..Salary Range35,341.30 EUR - 47,814.70 EUR

Locations

  • Greece - Athens

Skills Required

  • pharmaceutical industryintermediate
  • computer systemsintermediate
  • local languageintermediate
  • Customer Relation Management principlesintermediate

Required Qualifications

  • Minimum 3 to 5 years of experience in the pharmaceutical industry (experience, 5 years)
  • Minimum 2 years in a sales-related job in Oncology (experience, 2 years)
  • Good knowledge of computer systems (CRM databases and MS Office) (experience)
  • Fluency in local language, both in oral and written communication (experience)

Preferred Qualifications

  • Bachelor’s degree in life science or (bio) medical sciences (degree in life science or)
  • Knowledge of Customer Relation Management principles (experience)
  • Exposure to interactions with various disciplines and organizational levels (experience)
  • Exposure to project management principles (experience)

Responsibilities

  • Collaborates with manager to develop and implement territory POA and key account plans.
  • Evaluates progress vs. plan monthly and agrees to course corrections with manager
  • Contributes to Cluster/Territory Teams Collaborates to agree on key account plan objectives/responsibilities
  • Engages with peers and District Manager to learn best practices
  • Demonstrates an understanding of industry and healthcare trends, of how retail practices, clinics and hospitals operate.
  • Identify and gather competitive information
  • Follows through on customer commitments and requests in a timely fashion
  • Reports customer activity in the CRM system and ensures customer profiles are kept up-to-date
  • Operates within the agreed expense budget aligned with POA priorities
  • Seeks advise and assistance to organize activities
  • Continuously develops and improves product knowledge, communication and selling skills through self-learning and active participation in agreed training programs.

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