Career CategorySales & Marketing OperationsJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director, Field Excellence Delivery What you will doLet’s do this. Let’s change the world. You will be accountable for coordinating our delivery efforts across the internal and external team located in AIN and across India. In addition, the Director must manage relationships across a complex internal set of teams and functional groups.This position reports to the Executive Director, US Field Excellence and will be responsible for the followingResponsibilitiesKey Integrator: Act as main point of contact and representative of the Field Excellence team in IndiaTalent Development: Hire, train, develop, and manage talent to meet organizational needsGlobal Collaboration: Act as the primary point of contact for Field Excellence leadership in the US and the offshore team in India, either through our Contract teams or direct AIN FTEs Operational Excellence and Delivery: Oversee end-to-end delivery of core field analytics, operations, incentive compensation, and field systems and platforms ensuring quality, scalability, and operational efficiency, while promoting best practices in field effectiveness approaches and methodologiesLead/ co-lead special initiatives and projects (e.g. sales force go-to-market, size & structure, sub-national analytics, launch readiness)Oversee execution and pull-through of field force capabilities – customer targeting, field reporting, field alerts / suggestions, omnichannel / digital, field transformation, etc.Oversee IC Program delivery excellence (analytics design and health checks, administration and operations, field and data inquiry management, performance tracking and reporting, platform operations)Offshore Vendor Management: Manage offshore teams including CWs, maintaining quality of service and timely deliverablesInnovation Leadership: Foster a culture of innovation, ensuring the India team remains at the forefront of emerging technologies and trends in field force effectiveness and enablementContinuous Improvement: Lead identifying and prioritizing areas of opportunity across the organization. Collaborate with cross-functional teams to implement organizational improvements.Automation: lead the piloting, planning, and implementation of automation across the Field Excellence capabilitiesBusiness Impact & Collaborator Management: Ensure capability solutions drive tangible business outcomes and collaborate with global key collaborators to refine requirements, measure impact, and report progressWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients.Basic QualificationsMaster’s degree & 18+ years of experience in sales analytics, sales operations, and/or field effectiveness ORBachelor’s degree & 20+ years of experience in sales analytics, sales operations, and/or field effectiveness AND8+ years of leadership experience directly managing people, teams, projects, programs, and directing the allocation of resourcesPreferred QualificationsRelevant sales force effectiveness, sales operations, incentive compensation, and field platforms and systems (i.e. CRM, sales operations enablement, reporting) experience in the bio/pharmaceutical industryAnalytical Skills: The ability to analyze data, identify trends, and make data-driven decisions is crucial. This includes proficiency in statistical analysis and familiarity with tools like Excel, SQL, and data visualization software.Technical Proficiency: Knowledge of relevant software and technologies, such as sales planning and operations platforms (targeting, alignment and roster management, incentive compensation), sales CRM, and other field-specific tools, is important.Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectivesProject Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field analytics and operations processesCollaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiativesCommunication: Effective communication is key, both in writing and verbally. This includes the ability to present data and findings clearly to stakeholders and team members.Minimum 5 years experience in leading and delivering sales force Go-To-Market and Size and Structure strategy projectExperience in successfully deploying AI/ML based Next Best Action recommendation engine to optimize field execution and customer experienceLeadership experience in building and developing high performance teams, delivering results, and shaping the futureAbility to foster and encourage an environment of openness and transparency in seeking diverse opinions and empower risk-taking in idea generation, idea incubation and/or experimentationAbility to think strategically about issues impacting an entire portfolio of therapeutics across geographies and stages of developmentExperience managing multiple senior stakeholders, prioritizing across a multitude of responsibilities and allocating resources to drive maximum impactPartners with business leaders to deliver high-quality predictions that guide strategic decision makingOral, written and presentation skills to explain complex concepts and controversial findings clearly to a variety of audiences, including senior managementComfortable challenging the status quo and bringing forward innovative solutionsAbility to identify areas for process and systems innovation and implement change that will enhance the overall effectiveness of the teamComfortable working through and leading large-scale global change managementUnderstanding of technology platforms and ability to partner with IS/IT and business leadersWhat you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.Apply now and make a lasting impact with the Amgen team.careers.amgen.comAs an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..