Career CategoryProcess DevelopmentJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.Business Performance DirectorWhat you will doLet’s do this. Let’s change the world. In this vital role within the Results Delivery Office (RDO), you will be responsible for advancing and scaling Process Intelligence capabilities to support enterprise transformation priorities, including process simplification, automation, and value realization.This role focuses on executing prioritized transformation initiatives, enabling capability adoption, and strengthening the operating model, governance, and delivery infrastructure for Process Intelligence across the enterprise.Process Intelligence is a data-driven approach to creating process transparency—leveraging process mining, analytics, and business expertise to uncover how end-to-end processes are actually executed, identify improvement opportunities, and drive measurable outcomes.You will work across business, technology, and transformation teams to ensure Process Intelligence is embedded, scalable, and delivering sustained business value.Key ResponsibilitiesExecution & Value DeliveryLead execution of Process Intelligence activities across prioritized enterprise transformation initiativesTranslate strategic priorities into actionable plans, deliverables, and measurable outcomesDrive identification and realization of value through process optimization, automation, and performance improvementEnsure consistent, high-quality delivery across multiple concurrent initiativesCapability Enablement & ScalingDevelop and enhance supporting structures, tools, and methodologies to scale Process Intelligence adoptionEnable and support functional transformation teams in applying Process Intelligence capabilitiesBuild and manage knowledge repositories of process insights, benchmarks, and best practicesPromote reuse of assets, standard approaches, and scalable delivery modelsGovernance & Operating ModelSupport establishment and evolution of governance frameworks, standards, and KPIs for Process IntelligenceEnsure alignment with enterprise transformation goals and value tracking mechanismsCross-Functional LeadershipPartner closely with RDO, Digital Technology & Innovation (DTI), and functional business teamsAct as a trusted advisor to senior stakeholders on process performance and improvement opportunitiesDrive alignment across stakeholders to ensure coordinated execution and adoptionFacilitate effective communication of insights and outcomes to executive audiencesTechnical & Analytical LeadershipOversee deployment and application of process mining, task mining, and analytics tools Guide teams in transforming complex process data into actionable insights and business decisionsSupport evaluation, testing, and onboarding of new Process Intelligence technologiesProvide input into future-state tool strategy and data requirementsPeople & Capability LeadershipFoster a culture of continuous improvement, accountability, and innovationProvide thought leadership on best practices in process analysis, mining, and performance managementEnable capability uplift across both direct and indirect teamsWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.Basic Qualifications:Doctorate degree and 4 years of experienceorMaster’s degree and 7 years of experienceorBachelor’s degree and 9 years of experienceIn data science, business analytics, process improvement, engineering, or related fieldsPreferred Qualifications:Leadership & ExecutionProven ability to lead large-scale, cross-functional initiatives and deliver measurable outcomesStrong ability to translate strategy into execution and operationalize capabilitiesExperience managing both direct teams and matrixed environmentsProcess Intelligence & Technical ExpertiseDeep experience in process mining, process analysis, and performance optimizationHands-on experience with tools such as Celonis, Signavio, UiPath Process MiningExperience with data visualization tools (Power BI, Tableau)Ability to work with large, complex, and unstructured datasetsUnderstanding of automation technologies (RPA, AI/analytics)Strategy, Governance & Value RealizationExperience establishing governance frameworks, KPIs, and value tracking mechanismsStrong understanding of enterprise transformation and continuous improvement methodologiesBusiness & Stakeholder LeadershipExceptional ability to influence senior stakeholders and drive alignmentStrong communication skills with ability to translate complex insights into clear business outcomesExperience operating in a global, matrixed organizationWays of WorkingStrong problem-solving and decision-making capabilities in ambiguous environmentsHigh degree of accountability, ownership, and autonomyCollaborative mindset with ability to build partnerships across functionsComfort operating in a dynamic, evolving transformation environmentWhat you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accountsA discretionary annual bonus program, or for field sales representatives, a sales-based incentive planStock-based long-term incentivesAward-winning time-off plansFlexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.Apply now and make a lasting impact with the Amgen team.careers.amgen.comIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Application deadlineAmgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.SponsorshipSponsorship for this role is not guaranteed.As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..Salary Range175,418.75USD -237,331.25 USD