Career CategoryClinical DevelopmentJob Description**This position requires People Management experience, Resource Allocation/Planning/Management experience**ABOUT THE ROLERole Description:The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately. Roles & Responsibilities:Team ManagementRecruit, onboard and train (in partnership with R&D Training) new team members to meet current and future program needsProvide regular mentoring, coaching and competency development support for all direct reportsProactively manage team risks, including attrition and performance challenges. Foster a positive team culture, focused on collaboration, open communication, accountability and continuous growth.Organize and lead continuous development training sessions where appropriateResource Allocation & Program Engagement Collaborate with Resource Points of Contact to ensure optimal assignment of team members based on skills, experience, and workload.Monitor resourcing needs and proactively address capacity or skill gaps.Ensure team members are appropriately prepared for their roles within each assigned program.Capability Development & Continuous ImprovementIdentify gaps in skills, processes, or tools and implement targeted development or training initiatives.Support knowledge sharing across the team to build collective expertise.Encourage innovative solutions and best practice adoption to enhance operational effectiveness.Stakeholder CollaborationServe as the main point of contact for performance escalations related to CSS team membersBuild strong relationships with internal stakeholders to align team development & allocation with the broader needs of the businessQuality & Compliance Support the development of team oversight metrics and regularly report progress towards them / swiftly address risks & issues.Ensure all team members operate within SOPs, regulatory guidelines and quality standards.Support audit & inspection readiness.Resource Management SupportProvide support to the SDRM Resource Management team as needed. Support may include management of hiring, allocations and forecasting analysis for in scope roles.Basic Qualifications and Experience:Doctorate degree ORMaster’s degree and 8 years of clinical execution experience ORBachelor’s degree and 10 years of clinical execution experience of clinical execution experiencePreferred Qualifications and Experience:5 years work experience in life sciences industry, particularly focusing on clinical trial work, including 3 years of biopharmaceutical clinical research experience obtained at a biotech or pharmaceutical companyExperience managing multiple teams / direct reports across multiple clinical functionsCompetencies:Ability to manage, mentor, and develop professionals and support staff across functions & geographies, while fostering collaboration across internal and external teams for trial successExperience with overseeing study budgets and financial operations, reviewing/approving site expenditures, and optimizing resource allocation to ensure cost efficienciesStrong collaboration and communication skills to engage with cross-functional teams, senior management and external stakeholders, internally and externallyStrong understanding of the clinical and pharmaceutical drug development process and clinical trial execution principlesNavigates diverse regulatory, cultural, and operational environments. Builds strong relationships across geographies and time zones.Ability to identify operational risks based on protocol design and implement innovative mitigation strategies. Identify and manage study issues, communicating and/or escalating appropriately.Able to identify and implement opportunities for continuous improvement into the team’s working practicesClear understanding of risk-based site monitoring ensuring regulatory compliance and timely implementation of Corrective and Preventive Actions (CAPA) to mitigate risks, resolve operational challenges and ensure inspection readinessExperience with developing and training teams related to clinical trial materials (e.eg., CRAs, site staff, and cross-functional teams) to ensure alignment with study protocols, regulatory requirements, and best practicesEQUAL OPPORTUNITY STATEMENTAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation..