Career CategoryMedical ServicesJob Description The Scientific Communications Operations Manager is accountable for driving development, execution, and implementation of a wide scope of projects and technology solutions for Amgen’s Global Scientific Communications capability in India. Projects include execution of medical content and publications, literature surveillance, process improvements, AI and automation solutions, the integration of innovative tools and platforms into core processes, and training development and delivery.Reporting to the Scientific Communications Operations Senior Manager, this global position will manage and continue to evolve the Scientific Communications Project Management capability and will establish cross-functional relationships with global stakeholders, including information systems and data & analytics partners, the Scientific Communications leadership team, and the business user community. Cultivating strong relationships in a highly matrixed environment is pivotal for success.While there is heavy emphasis on project management coordination in this role, a successful candidate will be accountable for all Global Medical Operations responsibilities, including process standardization, business ownership and maintenance of technology solutions, training business users, optimizing performance, driving efficiency, and delivering effective solutions.The preferred candidate will possess excellent prioritization and communication skills, demonstrated project management experience, and a proven track record of success in a heavily regulated environment. A drive to learn and a continuous improvement mindset are essential to succeed in this role.Innovation, process improvement, efficiency, compliance, transparency, traceability, and quality are at the core of our work. Results will be achieved in a manner that embodies Amgen’s culture and values, fosters trust and respect in team collaboration settings and partnerships, holds ethics as a foundational base in all manner of work activities, and exemplifies a philosophy of continuous team and personal improvement.Roles & Responsibilities: Supervising medical content operations, including monitoring content creation, review, approval, and publication processes to ensure timely execution and alignment with medical, regulatory, and compliance requirements.Monitoring compliance procedures and documentation related to scientific publication lifecycles, proactively identifying process gaps and risks, and supporting the preparation of compliance reports, dashboards, and operational insights for leadership review.Coordinating project management activities – including planning, execution, change management, deployment, training, and reporting – contributing to the successful execution of the SciComm strategic communication planDriving user acceptance testing for new technology builds and enhancementsProactively communicating with stakeholders across functions and geographies to ensure strategic alignment and to seek opportunities for increased efficiency and innovationServing as business authority, advocate, and point of contact on technology & process related issues within Global Scientific Communications in IndiaFacilitating and participating in key governance forums and project sponsor meetingsCollaborating with analytics leads to identify, implement, and managing key performance indicators, impact metrics, dashboards, and other analytic needsContinually assessing the landscape and proactively identifying opportunities to improve, standardize, or streamline business processesPartnering with the appropriate training experts and establishing pathways to assess and understand the educational needs of the capability audienceSupporting recruitment, coaching, mentoring, and development of operations team members as appropriateBasic Qualifications and Experience: Degree & 8-13 years of directly related industry experience along with good work experience in project management (PMP or DASM certification preferred)Functional Skills: Preferred Qualifications: Bachelor’s degree or equivalent in life science, computer science, business administration, or related discipline4+ years of experience with Salesforce, Veeva Vault, or similar technology platformsWork experience in the pharmaceutical or life sciences technology industryHands-on experience with AI and automation tools (e.g., Power Platform, UiPath, custom GPTs) to enhance and streamline business processes and workflowsExperience in leading systems or analytics projectsStrong understanding and experience in the use of performance management techniques, measures, problem solving, and analytical thinkingKnowledge of pharmaceutical industry guidelines, good clinical practice, good publication practice, compliance and regulatory guidelines, and legal/health system environmentProficient in application software and analytical development methodologies in a validated system environmentStrong understanding of principals of customer service as applied to internal customers and external partnersCompetencies: Team mentality with a focus on group achievementCuriosity and a desire to learnContinuous improvement mindsetKeen attention to detailStrong written and verbal communication skillsDeep commitment to delivery and customer serviceFlexibility in a rapidly changing environmentAptitude for problem solvingProven prioritization and time management skillsPolicy, process, and procedural conformanceSelf-awareness and initiativeAbility to cultivate strong relationships.