Job Description

Locations

• Portugal - Lisbon

Skills Required

• Talent Acquisition operationsintermediate
• applicant trackingintermediate
• at least one of the following languages is required: Germanintermediate
• twointermediate
• Workday Recruitingintermediate
• offer-letterintermediate
• data privacy requirementsintermediate

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field. (degree in human resources)
• 4+ years of experience in Talent Acquisition operations, recruitment coordination, HR operations, shared services, or a related operational role. (experience, 4 years)
• Demonstrated experience independently handling complex post-offer, hiring-documentation, pre-employment, or pre-boarding cases. (experience)
• Experience working across multiple countries, business groups, or stakeholder teams and navigating documented local variations. (experience)
• Demonstrated ability to analyze operational issues, identify root causes, and implement practical process improvements. (experience)
• Experience leading a defined project, transition, testing cycle, or process-improvement workstream. (experience)
• Strong judgement, attention to detail, and discretion when handling sensitive personal and employment information. (experience)
• Strong stakeholder-management, written communication, and problem-solving skills in a fast-paced service environment. (experience)
• Proficiency with applicant tracking and HR information systems, reporting tools, and Microsoft Office. (experience)
• Fluent business-level English is required. (experience)
• Professional proficiency in at least one of the following languages is required: German, French, Italian or Spanish. (experience)
• Proficiency in two or more supported languages is strongly preferred. (experience)
• Bachelor's degree in Human Resources, Business Administration, or a related field. (degree in human resources)
• 4+ years of experience in Talent Acquisition operations, recruitment coordination, HR operations, shared services, or a related operational role. (experience, 4 years)
• Demonstrated experience independently handling complex post-offer, hiring-documentation, pre-employment, or pre-boarding cases. (experience)
• Experience working across multiple countries, business groups, or stakeholder teams and navigating documented local variations. (experience)
• Demonstrated ability to analyze operational issues, identify root causes, and implement practical process improvements. (experience)
• Experience leading a defined project, transition, testing cycle, or process-improvement workstream. (experience)
• Strong judgement, attention to detail, and discretion when handling sensitive personal and employment information. (experience)
• Strong stakeholder-management, written communication, and problem-solving skills in a fast-paced service environment. (experience)
• Proficiency with applicant tracking and HR information systems, reporting tools, and Microsoft Office. (experience)
• Professional proficiency in at least one of the following languages is required: German, French, Italian or Spanish. (experience)
• Proficiency in two or more supported languages is strongly preferred. (experience)

Preferred Qualifications

• Advanced experience with Workday Recruiting, including process testing, reporting, or configuration-related support. (experience)
• Experience working in a shared services or Center of Excellence (CoE) model supporting several countries. (experience)
• Experience with offer-letter or employment-contract automation, template governance, or user acceptance testing. (experience)
• Working knowledge of data privacy requirements and cross-border employment-process considerations. (experience)
• Experience training or coaching colleagues and conducting quality reviews. (experience)
• Advanced experience with Workday Recruiting, including process testing, reporting, or configuration-related support. (experience)
• Experience working in a shared services or Center of Excellence (CoE) model supporting several countries. (experience)
• Experience with offer-letter or employment-contract automation, template governance, or user acceptance testing. (experience)
• Working knowledge of data privacy requirements and cross-border employment-process considerations. (experience)
• Experience training or coaching colleagues and conducting quality reviews. (experience)

Responsibilities

• We are seeking two experienced, solutions-oriented Senior Associate Talent Acquisition Operations to independently manage complex recruitment administration and coordination services across ELMAC countries.
• In this role, you will deliver and help strengthen key stages of the hiring lifecycle, including interview coordination, offer and employment-contract administration, pre-employment checks, Workday hiring activities, and pre-boarding coordination. You will act as a process expert and escalation point, lead defined improvement or transition workstreams, use service data to identify issues, and coach colleagues while maintaining the local controls required for a compliant and high-quality candidate experience.
• Independently manage a portfolio of complex or multi-country recruitment administration cases, ensuring accurate, timely, and consistent delivery across the assigned hiring lifecycle.
• Coordinate complex interviews and candidate logistics, resolving scheduling conflicts and high-priority changes while maintaining clear communication with candidates and stakeholders.
• Oversee the preparation and quality review of offer letters and employment contracts using approved templates, documented country requirements, and the required approval controls.
• Manage complex pre-employment and background-check cases, partner with the appropriate country experts on exceptions, and ensure issues are documented and escalated appropriately.
• Act as a subject matter expert for assigned processes or countries, maintaining process documentation, controls, templates, and knowledge materials.
• Serve as an escalation point for Associates and stakeholders, diagnosing operational issues, coordinating resolution, and involving the Manager or local experts when policy, legal, or compliance interpretation is required.
• Monitor work queues, service-level agreements, quality indicators, and recurring issues; recommend priorities and corrective actions to protect service delivery.
• Lead defined low- to medium-complexity projects or workstreams, such as country transitions, knowledge transfer, user acceptance testing, template rationalization, or process-control improvements.
• Use data and root-cause analysis to identify opportunities to simplify, standardize, and automate processes, and support the implementation and adoption of agreed solutions.
• Support Workday configuration and automation initiatives for offer letters and employment contracts by documenting requirements, coordinating inputs, testing solutions, and tracking defects.
• Coach and provide day-to-day guidance to Associates, share best practices, support onboarding and training, and conduct quality reviews where assigned.
• Build effective working relationships with recruiters, HR Operations, Legal, Compliance, payroll, and country HR partners; prepare service updates and communicate risks, trends, and recommendations clearly.
• Independently manage a portfolio of complex or multi-country recruitment administration cases, ensuring accurate, timely, and consistent delivery across the assigned hiring lifecycle.
• Coordinate complex interviews and candidate logistics, resolving scheduling conflicts and high-priority changes while maintaining clear communication with candidates and stakeholders.
• Oversee the preparation and quality review of offer letters and employment contracts using approved templates, documented country requirements, and the required approval controls.
• Manage complex pre-employment and background-check cases, partner with the appropriate country experts on exceptions, and ensure issues are documented and escalated appropriately.
• Act as a subject matter expert for assigned processes or countries, maintaining process documentation, controls, templates, and knowledge materials.
• Serve as an escalation point for Associates and stakeholders, diagnosing operational issues, coordinating resolution, and involving the Manager or local experts when policy, legal, or compliance interpretation is required.
• Monitor work queues, service-level agreements, quality indicators, and recurring issues; recommend priorities and corrective actions to protect service delivery.
• Lead defined low- to medium-complexity projects or workstreams, such as country transitions, knowledge transfer, user acceptance testing, template rationalization, or process-control improvements.
• Use data and root-cause analysis to identify opportunities to simplify, standardize, and automate processes, and support the implementation and adoption of agreed solutions.
• Support Workday configuration and automation initiatives for offer letters and employment contracts by documenting requirements, coordinating inputs, testing solutions, and tracking defects.
• Coach and provide day-to-day guidance to Associates, share best practices, support onboarding and training, and conduct quality reviews where assigned.
• Build effective working relationships with recruiters, HR Operations, Legal, Compliance, payroll, and country HR partners; prepare service updates and communicate risks, trends, and recommendations clearly.

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