Career CategoryValue and AccessJob DescriptionAs RDBU Patient Access progresses along our transformation journey this role will be a critical member of the RDBU Patient Access Technology & Operations team and will partner closely with the team Directors, the RDBU Patient Access CRM Associate Director and Patient Access teams to project manage and lead elements of execution of the Patient Access OneCRM transition and ongoing CRM capability advancement, ensuring the CRM platform supports evolving Patient Access needs. This role serves as a key integrator across Patient Access leaders, PAR, and IT to deliver a stable, scalable, and value-driven CRM ecosystem.Patient Access Technology & OneCRM ImplementationLead RDBU Patient Access project management focused on capability advancement and OneCRM transition, including planning, coordination, and deployment activities and collaborate with key partners across IT, training, compliance and analyticsPartner with RDBU Patient Access, IT and PAR to support requirements, build, system readiness, data migration, testing, and cutover planning.In collaboration with PAR and Patient Access LT, support change management, training coordination, and post-launch stabilization.Track program management operations including delivery milestones, risks, and dependencies; escalate issues as needed.Support governance forums with status updates, risks, and decision pointsWork cross functionally to align stakeholders across functions and levels of the organizationManage multiple high-priority initiatives simultaneously while maintaining quality and speedCRM Capability AdvancementCollaboration with leadership and cross functional partners to drive enhancement and optimization of OneCRM capabilities to support Patient Access needs.Translate Patient Access business requirements into clear enhancement requests & requirementsPrioritize & manage CRM enhancements in alignment with technology roadmap and cross functional stakeholdersSupport deployment and change management in partnership with Patient Access leadership and trainingPrepare materials and plan for key meetings, ensuring effective time management, and driving action items to completionDevelop and maintain strong relationships with key stakeholdersEnsure compliance with applicable SOPs, support discussions with appropriate functions on development of new capabilitiesPreferred Qualifications:Patient access experience, understanding hub and PSP process and complianceExperience managing multiple projects simultaneouslyMust have strong planning, project management, communication, and organization skillsExperience developing and implementing cross functional technology solutionsExperience managing budgets, PO request, invoices and forecastingExperience leading cross-functional teams in a matrixed environment, managing projects involving multiple functions and shared accountabilitiesFlexibility to work in a fluid, fast-paced environment with multiple demands with initiative and independence requiredProfessional, proactive demeanor with strong interpersonal skillsExcellent written and verbal communication skills.Salary Range137,340.45USD -185,813.55 USD