Specialist CRM Software Engineer
Amgen
Specialist CRM Software Engineer
Job Description
Career CategoryInformation SystemsJob DescriptionABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. ABOUT THE ROLE Role Description: The Specialist Software Engineer collaborates with Salesforce/Veeva CRM Admins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/Salesforce solutions via Amgen’s Copado-based CI/CD pipelines. Develop/configure applications that can be used on the go (mobile-first) using standards-based solutions such as Lightning Web Components, toolset will include Visual Studio Code, SFDX, working with tools such as Copado CI/CD, Git and support integration technologies such as MuleSoft or Databricks. This role involves configuring and custom coding within CRM (Salesforce or Vault) to build features that support Sales business users. Roles & Responsibilities: Leads development in Salesforce/Veeva CRM to build/configure new and existing features Works closely with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise Maintain and optimize existing configurations and customizations by limiting/eliminating tech debt to streamline the system Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, cross functional teams Develop innovative solution using generative AI technologies Conduct code reviews to ensure code quality and adherence to best practices Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software Identify and resolve software bugs and performance issues Maintain detailed documentation of software designs, code, and development processes Drive Production Support for CRM to ensure efficient service to system users Basic Qualifications and Experience: Doctorate Degree OR Master’s degree with 6 - 11 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 8 - 13 years of experience in Computer Science, IT or related field OR Diploma with 10 - 15 years of experience in Computer Science, IT or related field Functional Skills: 5+ years of experience as a Salesforce CRM Developer In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions. Experience with version control systems like Git Good-to-Have Skills: Experience working with Veeva CRM and large CRM Migration experience Proficient in Apex, JavaScript, and other programming languages. Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado. Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies. Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines. Professional Certifications Salesforce Developer 2 (required) Salesforce Development Lifecycle Designer Salesforce Platform Builder Veeva CRM Systems Administrator Copado Fundamentals I/II (Admin / Developer) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. .
Locations
- India - Hyderabad
Skills Required
- Computer Scienceintermediate
- Salesforce security modelintermediate
- version control systems like Gitintermediate
- Apexintermediate
Required Qualifications
- Doctorate Degree OR (degree)
- Doctorate Degree OR (degree)
- Master’s degree with 6 - 11 years of experience in Computer Science, IT or related field OR (experience, 11 years)
- Master’s degree with 6 - 11 years of experience in Computer Science, IT or related field OR (experience, 11 years)
- Bachelor’s degree with 8 - 13 years of experience in Computer Science, IT or related field OR Diploma with 10 - 15 years of experience in Computer Science, IT or related field (experience, 13 years)
- Bachelor’s degree with 8 - 13 years of experience in Computer Science, IT or related field OR Diploma with 10 - 15 years of experience in Computer Science, IT or related field (experience, 13 years)
- Functional Skills: (experience)
- 5+ years of experience as a Salesforce CRM Developer (experience, 5 years)
- 5+ years of experience as a Salesforce CRM Developer (experience, 5 years)
- In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations (experience)
- In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations (experience)
- Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions. (experience)
- Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions. (experience)
- Experience with version control systems like Git (experience)
- Experience with version control systems like Git (experience)
- Salesforce Development Lifecycle Designer (experience)
- Salesforce Development Lifecycle Designer (experience)
- Salesforce Platform Builder (experience)
- Salesforce Platform Builder (experience)
- Veeva CRM Systems Administrator (experience)
- Veeva CRM Systems Administrator (experience)
- Copado Fundamentals I/II (Admin / Developer) (experience)
- Copado Fundamentals I/II (Admin / Developer) (experience)
- Excellent analytical and troubleshooting skills (experience)
- Excellent analytical and troubleshooting skills (experience)
- Strong verbal and written communication skills (experience)
- Strong verbal and written communication skills (experience)
- Ability to work effectively with global, virtual teams (experience)
- Ability to work effectively with global, virtual teams (experience)
- High degree of initiative and self-motivation (degree)
- High degree of initiative and self-motivation (degree)
- Ability to manage multiple priorities successfully (experience)
- Ability to manage multiple priorities successfully (experience)
- Team-oriented, with a focus on achieving team goals (experience)
- Team-oriented, with a focus on achieving team goals (experience)
- Strong presentation and public speaking skills (experience)
- Strong presentation and public speaking skills (experience)
Preferred Qualifications
- Experience working with Veeva CRM and large CRM Migration experience (experience)
- Experience working with Veeva CRM and large CRM Migration experience (experience)
- Proficient in Apex, JavaScript, and other programming languages. (experience)
- Proficient in Apex, JavaScript, and other programming languages. (experience)
- Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado. (experience)
- Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado. (experience)
- Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies. (experience)
- Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies. (experience)
- Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines. (experience)
- Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines. (experience)
- Professional Certifications (certification)
- Salesforce Developer 2 (required) (experience)
Responsibilities
- Leads development in Salesforce/Veeva CRM to build/configure new and existing features
- Leads development in Salesforce/Veeva CRM to build/configure new and existing features
- Works closely with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks
- Works closely with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks
- Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem
- Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem
- Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise
- Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise
- Maintain and optimize existing configurations and customizations by limiting/eliminating tech debt to streamline the system
- Maintain and optimize existing configurations and customizations by limiting/eliminating tech debt to streamline the system
- Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline
- Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline
- Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis
- Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis
- Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, cross functional teams
- Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, cross functional teams
- Develop innovative solution using generative AI technologies
- Develop innovative solution using generative AI technologies
- Conduct code reviews to ensure code quality and adherence to best practices
- Conduct code reviews to ensure code quality and adherence to best practices
- Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations
- Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations
- Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements
- Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements
- Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications
- Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications
- Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software
- Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software
- Identify and resolve software bugs and performance issues
- Identify and resolve software bugs and performance issues
- Maintain detailed documentation of software designs, code, and development processes
- Maintain detailed documentation of software designs, code, and development processes
- Drive Production Support for CRM to ensure efficient service to system users
- Drive Production Support for CRM to ensure efficient service to system users
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