Career CategoryInformation SystemsJob DescriptionJob DescriptionABOUT AMGENAmgen harnesses the best of biology and technology to fight the world’s toughest diseases and make people’s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting edge of innovation.Role Description: This onsite role is part of the global Citrix operations team, supporting 24/7 coverage to ensure operational continuity and infrastructure resilience. This role should manage, optimize, and support Amgen Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands-on expertise in Citrix ADC/NetScaler, Load Balancer combined with knowledge of Windows Server environments, Active Directory, and virtualization platforms such as VMware or Hyper-V. This role is responsible for ensuring the stability, performance, and security of Citrix solutions that support Amgen’s mission-critical applications and end-user platforms. It involves close collaboration with infrastructure teams, technical leads, and global support teams to deliver highly available and secure virtual desktop solutions. Attention to detail and a commitment to operational excellence are essential. Please note, this is an on-site role based in Hyderabad. Roles & Responsibilities:Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and complianceMaintain the health and resiliency of Citrix environments including Citrix Cloud and Citrix ADC (NetScaler)Perform patching, updates, and system upgrades in line with enterprise change management policiesTroubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integrationServe as the technical escalation point for Citrix-related issues within IT operationsDocument all configurations, SOPs, and architecture decisions to support audits and operational continuityCollaborate with project and security teams to support deployments, audits, and lifecycle initiativesMentor support teams and transfer knowledge to ensure consistent support coverageMonitor system alerts, identify systemic issues, and implement long-term corrective actions.Basic Qualifications and Experience:Bachelor's OR Master's degree with 5 - 9 years of experienceFunctional Skills:5+ years of experience in managing and supporting enterprise-scale Citrix environments.Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architectureProficiency with Windows Server, Active Directory, and Group PolicyFamiliarity with virtualization platforms such as VMware or Hyper-VStrong Scripting Skills (PowerShell & Python)Soft Skills:Analytical and problem-solving skillsExcellent verbal and written communicationSelf-motivated with strong ownership mindsetCollaboration and team-oriented work styleChange management expertiseExperience collaborating in regulated or GxP-compliant environments (preferred)Professional Certifications:Citrix Certified Associate – Virtualization (CCA-V) (Mandatory)Citrix Certified Associate - Networking (CCA–N) (Preferred)Microsoft Certified: Windows Server or Azure AdministratorVMware Certified Professional (VCP)VMware Certified Professional (VCP) (preferred)Shift Information:This position requires you to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.EQUAL OPPORTUNITY STATEMENTAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation..