Career CategoryInformation SystemsJob DescriptionABOUT AMGENAmgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.ABOUT THE ROLERole Description:The role leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with developers and business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team.The ideal candidate will have a proven track record of implementing technology-driven solutions using 3DEXPERIENCE Cloud platform. Collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle and a Scaled Agile practitioner.Roles & Responsibilities:Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis.Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues.Collaborate with System Architects and Product Managers to manage business analysis activities, ensuring alignment with engineering and product goalsWork with Product Managers and customers to define scope and value for new developmentsFacilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development teamClearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlogEnsure Acceptance Criteria and Definition of Done are well-definedWork closely with UX to align technical requirements, scenarios, and business process maps with User Experience designsStay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholdersDevelop and execute effective product demonstrations for internal and external stakeholdersCreate and maintain accurate GXP documentation of configurations, processes, and changesBasic Qualifications and Experience:Bachelor’s degree with 5 - 8 years of experience in Engineering, IT or related fieldFunctional Skills:Must-Have Skills:Good understanding of 3DEXPERIENCE capabilities and ability to document business process, write user stories, acceptance criteria and collaborate with Agile product team in the development of solutions.Technical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functions.Experience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator, NETVIBES.Hands-on experience with configuring and customizing solutions using 3DEXPERIENCE platform.Experience and understanding of software configurations and propagation of configurations across tenants.Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.Experience in applying technology best practice methodologies: Scaled Agile (SAFe).Good-to-Have Skills:Experience in a development role within a pharmaceutical or technology organizationExperience in software development lifecycle. Experience using and adoption of Scaled Agile Framework (SAFe) Strong analytic/critical-thinking and decision-making abilities. Ability to work effectively in a fast-paced, dynamic environment.Broad working knowledge of key IS domains and layersProfessional Certifications:Scaled Agile Framework (SAFe) for Teams (preferred)Soft Skills:Exceptional collaboration and communication skills. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skillsStrong verbal and written communication skillsAbility to work effectively with global, virtual teamsEQUAL OPPORTUNITY STATEMENTAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation..