Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We OfferLocation:Hsinchu,TWNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key ResponsibilitiesDemonstrates depth and/or breadth of expertiseDesigns and creates new and innovative methods for training delivery and lesson plans for others to followAncipates challenges and proactively takes steps to address issuesCreate a Quality COE to train and develop the field organizationWorks independently and in complex situations.Develop guidelines for managing the customer escalation processAble to communicate and work with cross-functional teams to address product issues across multiple functional areas (software, mechanical, electrical)Anticipate different customer reactions and tailor my approach Develop new methods for others to use to capture the voice of the customer during quality reviewsImplement new solutions to fill gaps in performanceIdentify new Key Performance Indicators (KPIs) to be measured against in complex situations.Develop Best Known Methods (BKMs) for how to drive closure to critical field issues and how to avoid the specific issue in the futureLead the organization to address systemic issues and drive critical issues to completionAnticipate escalation and proactively influence the customer to diffuse the situationCreate new methods & BKMs for QMS reviews and ISO auditsExperience working on QMS reviews across multiple domainsLead ISO audit issue resolutionProvide input to improving the 8D/Advanced Problem Solving (APS) process as requiredMonitor the industry to identify innovative complex problem solving techniquesPossess experience applying the 8D/APS process across the entire system (multiple domains)Serve as a Master Trainer for APS classesServe as the SME for Field High Volume problem knowledge centerFunctional KnowledgeRegarded as the technical expert in their particular fieldDemonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the functionBusiness ExpertiseAnticipates business and regulatory issues; recommends product, process or service improvements Leadership Leads projects with notable risk and complexity; develops the strategy for project executionProblem SolvingSolves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutionsImpactImpacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelinesInterpersonal SkillsCommunicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of viewAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 25% of the TimeRelocation Eligible:NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.