Director, APAC HR Shared Services
Applied Materials
Director, APAC HR Shared Services
Job Description
Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We OfferLocation:Bangalore,INDYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. The Director, APAC HR Shared Services leads the delivery and transformation of HR shared services across the Asia-Pacific region. This role is responsible for ensuring a high-quality employee experience through operational excellence, service delivery, process improvement, and team leadership across multiple Global Service Centers.As a key member of the global HR Shared Services organization, the Director will drive service consistency, operational efficiency, and the adoption of technology and AI-enabled solutions to create a scalable, modern HR service model. The role partners closely with HR Business Partners, Centers of Excellence, and country HR teams to deliver reliable, compliant, and employee-focused services across the region.Key ResponsibilitiesLead HR Shared Services delivery across APAC, including HR Direct, Data Management, Talent Acquisition Operations, Learning Operations, and in-country HR support.Drive operational excellence through service management, process standardization, continuous improvement, and performance metrics.Lead and develop a geographically dispersed team while building organizational capability and bench strength.Champion AI-enabled and self-service solutions that improve the employee experience and increase operational efficiency.Identify opportunities to automate, simplify, and scale HR processes across the organization.Partner with HR and business stakeholders to ensure effective service delivery and governance across the region.Contribute to global HR Shared Services strategy, standards, and transformation initiatives.Required QualificationsSignificant experience leading HR Shared Services, HR Operations, or a related function in a complex, global environment, including experience leading multi-country teams and organizational transformation.Proven people leadership of sizeable teams, including leading managers and operating across multiple locations and cultures.Strong track record in service management, including process improvement, controls, and data-driven performance management.Experience leading organizational change, operating model evolution, and service transformation initiatives.Excellent stakeholder management skills with the ability to influence and partner effectively across senior HR and business leaders.Working knowledge of Workday.Working knowledge of contact-center and case-management platforms.PreferredExperience within APAC, including India and China.Experience implementing HR technology, automation, or AI-enabled solutions.Experience scaling shared services or service-center operationsAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 10% of the TimeRelocation Eligible:YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Locations
- IND, Bangalore
Skills Required
- Workdayintermediate
- contact-centerintermediate
Required Qualifications
- Significant experience leading HR Shared Services, HR Operations, or a related function in a complex, global environment, including experience leading multi-country teams and organizational transformation. (experience)
- Proven people leadership of sizeable teams, including leading managers and operating across multiple locations and cultures. (experience)
- Strong track record in service management, including process improvement, controls, and data-driven performance management. (experience)
- Experience leading organizational change, operating model evolution, and service transformation initiatives. (experience)
- Excellent stakeholder management skills with the ability to influence and partner effectively across senior HR and business leaders. (experience)
- Working knowledge of Workday. (experience)
- Working knowledge of contact-center and case-management platforms. (experience)
- Significant experience leading HR Shared Services, HR Operations, or a related function in a complex, global environment, including experience leading multi-country teams and organizational transformation. (experience)
- Proven people leadership of sizeable teams, including leading managers and operating across multiple locations and cultures. (experience)
- Strong track record in service management, including process improvement, controls, and data-driven performance management. (experience)
- Experience leading organizational change, operating model evolution, and service transformation initiatives. (experience)
- Excellent stakeholder management skills with the ability to influence and partner effectively across senior HR and business leaders. (experience)
- Working knowledge of Workday. (experience)
- Working knowledge of contact-center and case-management platforms. (experience)
Preferred Qualifications
- Experience within APAC, including India and China. (experience)
- Experience implementing HR technology, automation, or AI-enabled solutions. (experience)
- Experience scaling shared services or service-center operations (experience)
- Experience within APAC, including India and China. (experience)
- Experience implementing HR technology, automation, or AI-enabled solutions. (experience)
- Experience scaling shared services or service-center operations (experience)
Responsibilities
- Lead HR Shared Services delivery across APAC, including HR Direct, Data Management, Talent Acquisition Operations, Learning Operations, and in-country HR support.
- Drive operational excellence through service management, process standardization, continuous improvement, and performance metrics.
- Lead and develop a geographically dispersed team while building organizational capability and bench strength.
- Champion AI-enabled and self-service solutions that improve the employee experience and increase operational efficiency.
- Identify opportunities to automate, simplify, and scale HR processes across the organization.
- Partner with HR and business stakeholders to ensure effective service delivery and governance across the region.
- Contribute to global HR Shared Services strategy, standards, and transformation initiatives.
- Lead HR Shared Services delivery across APAC, including HR Direct, Data Management, Talent Acquisition Operations, Learning Operations, and in-country HR support.
- Drive operational excellence through service management, process standardization, continuous improvement, and performance metrics.
- Lead and develop a geographically dispersed team while building organizational capability and bench strength.
- Champion AI-enabled and self-service solutions that improve the employee experience and increase operational efficiency.
- Identify opportunities to automate, simplify, and scale HR processes across the organization.
- Partner with HR and business stakeholders to ensure effective service delivery and governance across the region.
- Contribute to global HR Shared Services strategy, standards, and transformation initiatives.
Benefits
- general: You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
- general: At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
- general: The Director, APAC HR Shared Services leads the delivery and transformation of HR shared services across the Asia-Pacific region. This role is responsible for ensuring a high-quality employee experience through operational excellence, service delivery, process improvement, and team leadership across multiple Global Service Centers.
- general: As a key member of the global HR Shared Services organization, the Director will drive service consistency, operational efficiency, and the adoption of technology and AI-enabled solutions to create a scalable, modern HR service model. The role partners closely with HR Business Partners, Centers of Excellence, and country HR teams to deliver reliable, compliant, and employee-focused services across the region.
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