OTC Team Leader
Aptiv
OTC Team Leader
Job Description
Join Aptiv's Global Business Services organization and play a key role in protecting cash flow and supporting business growth. As an OTC Team Leader, you will help shape the performance of our Collections & Disputes function, drive operational excellence, and make a direct impact on customer experience and financial results. Your Role As an OTC Team Leader, you will lead a team responsible for Collections and Dispute Management activities within the Order-to-Cash process. You will ensure timely collection of receivables, effective resolution of customer disputes, and delivery of high-quality services aligned with global standards. In your daily work, you will: Lead and support a team of Collections & Dispute Analysts, fostering a high-performance and customer-focused culture. Monitor team performance through KPIs, SLAs, and daily operational reviews. Drive collection effectiveness and oversee the timely resolution of customer disputes. Coordinate workload, priorities, month-end activities, and process escalations. Partner with Finance, Sales, Customer Service, and external customers to resolve complex issues. Identify process improvement opportunities and support automation and standardization initiatives. Ensure compliance with internal controls, accounting policies, and audit requirements. Coach and develop team members, supporting career growth, engagement, and capability building. Your Background Key ingredients for succeeding in this role are: Minimum 3 years of experience in Order-to-Cash, Accounts Receivable, Collections, or Dispute Management within a GBS or Shared Services environment. At least 1 year of people management or team leadership experience. Strong knowledge of Collections, Disputes, and Accounts Receivable processes. Experience working with ERP systems, preferably SAP. Knowledge of workflow tools such as HighRadius or ServiceNow is an advantage. Strong analytical, problem-solving, and stakeholder management skills. Proficiency in Microsoft 365 applications, especially Excel. Business-level English; additional language skills are an advantage. Why join us?You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.Your Benefits at Aptiv:Private health care (Signal Iduna) and Life insurance for you and your beloved onesWell-Being Program that includes regular webinars, workshops, and networking eventsHybrid work (min. 47 days/yr of remote work, flexible working hours)Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary.Access to sports groups and Multisport cardApply today, and together let’s change tomorrow!#LI-PP1Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidatesAptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
Locations
- Poland, Krakow
Responsibilities
- Lead and support a team of Collections & Dispute Analysts, fostering a high-performance and customer-focused culture.
- Lead and support a team of Collections & Dispute Analysts, fostering a high-performance and customer-focused culture.
- Monitor team performance through KPIs, SLAs, and daily operational reviews.
- Monitor team performance through KPIs, SLAs, and daily operational reviews.
- Drive collection effectiveness and oversee the timely resolution of customer disputes.
- Drive collection effectiveness and oversee the timely resolution of customer disputes.
- Coordinate workload, priorities, month-end activities, and process escalations.
- Coordinate workload, priorities, month-end activities, and process escalations.
- Partner with Finance, Sales, Customer Service, and external customers to resolve complex issues.
- Partner with Finance, Sales, Customer Service, and external customers to resolve complex issues.
- Identify process improvement opportunities and support automation and standardization initiatives.
- Identify process improvement opportunities and support automation and standardization initiatives.
- Ensure compliance with internal controls, accounting policies, and audit requirements.
- Ensure compliance with internal controls, accounting policies, and audit requirements.
- Coach and develop team members, supporting career growth, engagement, and capability building.
- Coach and develop team members, supporting career growth, engagement, and capability building.
- Minimum 3 years of experience in Order-to-Cash, Accounts Receivable, Collections, or Dispute Management within a GBS or Shared Services environment.
- Minimum 3 years of experience in Order-to-Cash, Accounts Receivable, Collections, or Dispute Management within a GBS or Shared Services environment.
- At least 1 year of people management or team leadership experience.
- At least 1 year of people management or team leadership experience.
- Strong knowledge of Collections, Disputes, and Accounts Receivable processes.
- Strong knowledge of Collections, Disputes, and Accounts Receivable processes.
- Experience working with ERP systems, preferably SAP.
- Experience working with ERP systems, preferably SAP.
- Knowledge of workflow tools such as HighRadius or ServiceNow is an advantage.
- Knowledge of workflow tools such as HighRadius or ServiceNow is an advantage.
- Strong analytical, problem-solving, and stakeholder management skills.
- Strong analytical, problem-solving, and stakeholder management skills.
- Proficiency in Microsoft 365 applications, especially Excel.
- Proficiency in Microsoft 365 applications, especially Excel.
- Business-level English; additional language skills are an advantage.
- Business-level English; additional language skills are an advantage.
Benefits
- general: Private health care (Signal Iduna) and Life insurance for you and your beloved ones
- general: Well-Being Program that includes regular webinars, workshops, and networking events
- general: Hybrid work (min. 47 days/yr of remote work, flexible working hours)
- general: Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary.
- general: Access to sports groups and Multisport card
- general: Private health care (Signal Iduna) and Life insurance for you and your beloved ones
- general: Well-Being Program that includes regular webinars, workshops, and networking events
- general: Hybrid work (min. 47 days/yr of remote work, flexible working hours)
- general: Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary.
- general: Access to sports groups and Multisport card
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