We are looking for a Quality Department Manager (Customer Representative) who will act as the internal representative of customer requirements related to quality standards.This role is responsible for:Identifying and managing special characteristicsDefining quality objectives and ensuring related trainingLeading corrective and preventive actionsSupporting product design and developmentManaging customer portalsThe role also ensures the coordination and supervision of quality system implementation across the organization, in line with the Quality Manual and customer requirements, to maintain competitiveness.Role Scope & ResponsibilitiesKey ResponsibilitiesProcess OwnershipAct as process owner for flows 0, 1, and 5, with accountability for associated resultsCustomer RepresentationServe as the Customer and Management RepresentativeAct as the internal and external voice of the customer regarding quality requirementsEnsure:Compliance with special characteristicsDefinition and achievement of quality objectivesTeam training and developmentExecution of corrective and preventive actionsProduct development alignmentStop production or implement containment actions when necessary to protect the customerStop shipment of non-conforming productsNew ProjectsAssess feasibility of new manufacturing projects for customer componentsSupport introduction of new processes, equipment, and quality control systemsCoordinate cross-functional execution to ensure projects are delivered on timeManufacturing Process ControlSupervise statistical process control (SPC) through sampling methodsEnsure compliance with defined procedures and quality systems (even for approved equipment)Define inspection criteria and communicate them to audit teamsAnalyze customer complaints and ensure appropriate actions are takenQuality Systems ManagementEnsure proper implementation of the quality management system defined by the central quality functionVerify that:Working conditionsDocumentationTool validationcomply with established quality standardsSupervise system application and require corrective actions when neededEnsure the Environmental Management System is:EstablishedImplementedMaintained in line with international standardsReport system performance to top management and recommend improvementsAdditional ResponsibilitiesAct as Product Risk Manager (PRM)Information SystemsCommunicate IT system needs to the IT departmentEnsure delivered systems meet departmental requirements and timelinesCompliance & StandardsEnsure adherence to:Quality standardsSafety regulationsEnvironmental standardsCandidate Profile1. EducationMaster’s degree (Bac+5) or equivalent in a technical or scientific field,or proven experience in quality within the automotive or plastics industry2. Key SkillsStrong interpersonal skillsAbility to access and process information effectivelyActive listening skillsCommunication skillsCross-functional coordinationConflict managementStrong negotiation and influencing skillsProficiency in standard IT tools3. ExperienceMinimum 5 years of experience in the automotive or plastics industry#LI-PT1Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidatesAptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.