Job Description

Locations

• Arizona, Mesa

Skills Required

• training on the latest technologyintermediate

Required Qualifications

• You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) (experience)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). (experience)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. (experience)
• You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) (experience)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). (experience)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. (experience)
• If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! (experience)
• Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! (experience)
• Your future is calling. Apply today! (experience)

Preferred Qualifications

• Unwavering Customer Focus (experience)
• Unwavering Customer Focus (experience)
• Strong Work Ethic (experience)
• Strong Work Ethic (experience)
• Adaptability (experience)
• Problem-Solving Skills (experience)
• Problem-Solving Skills (experience)
• Attention to Details (experience)
• Bilingual (Spanish / English) (experience)
• Attention to Details (experience)
• Bilingual (Spanish / English) (experience)

Responsibilities

• As a Bilingual (Spanish / English) Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.
• Paid training to set you up for success.

Benefits

• general: Medical/Dental/Vision coverage
• general: Medical/Dental/Vision coverage
• general: 401(k) plan
• general: Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• general: Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• general: Tuition reimbursement program
• general: Tuition reimbursement program
• general: Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• general: Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• general: Paid Parental Leave
• general: Paid Parental Leave
• general: Additional sick leave beyond what state and local law require may be available but is unprotected
• general: Additional sick leave beyond what state and local law require may be available but is unprotected
• general: Adoption Reimbursement
• general: Adoption Reimbursement
• general: Disability Benefits (short term and long term)
• general: Life and Accidental Death Insurance
• general: Life and Accidental Death Insurance
• general: Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• general: Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• general: Employee Assistance Programs (EAP)
• general: Employee Assistance Programs (EAP)
• general: Extensive employee wellness programs
• general: Extensive employee wellness programs

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