This position is a customer facing and is located at customer's site.AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.The Network Operations Center (NOC) Network Analyst provides support for Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) and Network Operations in a 24x7x365 environment.Job Duties/Responsibilities:This role will include, but will not be limited to the following responsibilities:Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.Troubleshoot network systems when necessary and make improvements to the network.Take technical lead of critical network incidents and drive internal and external resources in troubleshooting effortsManage and administer Windows and Linus servers.Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.Experience working with cloud-based networks.Support all operational security requirements for network devices and network operations tools applicationsSupport of the following NOC functional areas that include, but are not limited to:Wireless LANFirewall managementInternet Protocol (IP) address managementDomain Name Server (DNS) administration Understand dynamic multipoint VPNsStrong written and verbal communication skillsEstablish plans and goals for self that meet the customer’s current or future project’s needsPrepare or participate in preparing NOC performance reports as requiredMonitor, create, edit, and enforce all standard operating procedures, processes and timelinesRequired Clearance:Public Trust (#publictrust)Required Qualifications:Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification processBachelor’s degree in related field or equivalent experience5 years of experience in IT support or related field, preferability in network engineering or operations2 years of experience providing network support in one or more of the following areas:Windows 2016, 2022 and/or Linux server management support and administration.Juniper SRX Firewalls configuration, troubleshooting, Policy configurationWireless Access Point (enterprise level) Management and AdministrationCisco ISE 3.0 (or later) configuration of access/authorization policiesCisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivableAt least one of the following networking certifications by day one of hire:Implementing Cisco SD-WAN Solutions v2.0 (300-415)AWS Certified Solutions Architect – AssociateMicrosoft Azure Networking Solutions (AZ-700)CompTIA Cloud+Experience troubleshooting and fixing LAN/WAN network incidentsAvailability to work first, second, or third shift hours (generally 9PM to 7AM) and weekends to support mission requirementsDesired Qualifications:Experience using and managing SPLUNK search headsCisco CCNP certificationJuniper JNCIA-SEC certificationExtreme certifications covering switching or network access controlAbility to obtain Top Secret/SCI security clearance if requiredOur NOC Network Analyst's earn between $65,000 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phoneWeekly Hours:40Time Type:RegularLocation:Mesa, ArizonaAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.