Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for answering detailed questions about products, accounts, and financial services offered. Key responsibilities include educating clients about value-added opportunities, identifying the need for deeper financial conversations, and referring clients to specialists across the bank. Jobs expectations include ensuring client needs are met in a timely fashion while adhering to procedures and guidelines. This role will be a part of the Life Services team, which focuses on guiding beneficiaries through the transition of deceased account assets.Life Services Financial Services Representative (Transition Specialists) are owners of the wealth transition process for the team. Their day-to-day includes a combination of taking inbound calls, pre-filling and processing documents, and preparing accounts for distribution to heirs. In any one 8-hour shift, you may speak with beneficiaries, executors, attorneys, advisors, or state officials. Your responsibilities will include taking initial notification calls, assisting with required documentation, and helping guide beneficiaries through the logistics of the transition process.Responsibilities:Delivers exceptional customer service by resolving escalated and complex inquiries and requests pertaining to accounts with care and in a timely mannerTriages client requests and makes referrals to appropriate internal specialistsApplies knowledge of financial products, financial planning, and banking services to educate clients on value-added opportunitiesDrive the wealth transition process forward through a combination of inbound and outbound calls, document processing, and distribution processingProvide excellent client service to build value and identify opportunities for deepening conversations with our licensed FSAsBuild relationships with clients through proactive outreach and client-focused call flowDe-escalate client concerns by empathizing, taking ownership, and providing clear next steps and time framesResponsible for executing on client disposition instructions for both simple and complex scenarios, including multiple beneficiary scenariosRequired Qualifications:Delivers solutions and experiences that improve clients’ financial livesApplies learnings and adapts new information to identify appropriate client solutionsBuilds strong client relationships through effective communication and collaborationDisplays a proactive and ambitious mindset and effective time managementDemonstrates a results-driven mindset and prioritizes client interestsDemonstrates a willingness to establish a career in the financial services industryStrong computer application skills, including Microsoft OfficeDesired Qualifications:Bachelor’s degree and/or minimum of one year of experience in a performance-based environmentAbility to take 15-20 calls per dayCoachableDesire to provide white-glove serviceCareful attention to detailExcellent verbal & written communication skillsProblem solving skillsSkills:Active ListeningAttention to DetailCritical ThinkingCustomer and Client FocusOral CommunicationsAccount ManagementClient Experience BrandingDecision MakingEmotional IntelligenceResult OrientationAdaptabilityCoachingPrioritizationReferral IdentificationWritten CommunicationsMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift:1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - RI - Lincoln - 670 George Washington Hwy (RI1541), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)Pay and benefits informationPay range$25.00 - $27.00 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.