This is where your work makes a difference.At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.Here, you will find more than just a job—you will find purpose and pride. SummaryWe are currently looking for a Customer Disputes Coordinator to work from our high performing National Distribution Site in Northampton. You will be required to manage customer queries and complaints ensuring a win win solution for Baxter and the customer. The role is work between the hours of 8:30am – 5pm, Monday to Friday.This role will work initially from our high performing National Distribution Site in Northampton, moving to a brand-new healthcare facility owned by CEVA Logistics in Rockingham Park, Corby which will be opening in 2027.Essential Duties and ResponsibilitiesTo correctly log all dispute management queries / complaints for KPI informationWorking with initiative to conduct a full investigation on invoice queries for resolution within SLA.To check if previous investigation has been conducted and credits already issued.To contact / liaise / negotiate with customers for query resolution within SLATo obtain POD’s for eSSC to collect outstanding debtTo be able to query the system for account management (billto/shipto)To check invoice against purchase order and ensure correct account used, if incorrect, to process credit and rebillTo follow the credit note approval process according to European matrix.To ensure sound knowledge of different contracts across business areas including the Hospital and Homecare teams.To liaise with Pricing team to ensure rebill customer pricing is applied correctly according to contract.To liaise with Operational / Warehouse team for order products / quantity queriesTo liaise with Transport providers for delivery queries.To work with Service Managers to help dispute resolution / DSO as appropriateAccountable for appropraite dispute escalation processOwnership of inbox management, to ensure disputes are coded and allocated on a daily basisTo use JDE for resolution process.To be a system expert on JDE, Siebel, Sales Force.To identify any process / area improvementTo review training / process requirements & update ways of working and SOP's accordinglyTo be responsible for personal ISO Training schedule and ensure it is always completed on timeTo deliver excellent Customer ServiceTo provide teamwork and positively enhance the reputation of the department and BaxterTo manage customer expectations in line with service parametersTo ensure adherence to Baxter Healthcare policiesSupport and participate in 6S initiativesQualificationsA Level standard or equivalentKeys Skills and ExperienceOrganisedPlanning and PrioritisationEffective decision-making skillsIntuitiveStrong attention to detail/accuracyAnalytical thinkingGood team playerProfessional telephone mannerProactive and reactive natureCan do attitude, willing and positive mannerWhat are some of the benefits of working at Baxter?Competitive total compensation packageProfessional development opportunitiesHigh importance placed on work life balance#LI-MT1#IND-UKOPS#IND-UKCOM#LI-BAXGENEqual Employment OpportunityBaxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.