We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job DescriptionWe are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Specific Duties, Activities and ResponsibilitiesKnowledge, Skills and AbilitiesCustomer Service SupportFosters an open dialogue, maintains an approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity, and shows regard for their opinions when coaching and assisting other agents and specialists when faced with difficult technical issuesDemonstrates effective use of phone and email for communication channelAdapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes. Uses plain talk to explain complex or technical conceptsSets clear objectives and measure for expectations and timelines (Internal or External)Supports the resolution of trending issuesSets clear expectation and models behavior to encourage high level maintenance of data quality and integrity (CRM)Provides the pertinent information agents and specialists need to be successful and promotes customer-centric concepts when creating/updating Knowledge ArticlesProvides progress updates to customer. Seeks customer feedback and ensures needs have been fully metAdapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes, and internal & external communications. Uses plain talk to explain complex or technical conceptsProvides mentorship to others by providing guidance and feedback to help encourage and support quality customer interactionsAccountable Models and sets expectations for high-quality personal case managementMentors and moderates process, progress, and results to ensure adherence to process checklists & collaboration processModels continuous learning and fosters an environment to encourage others to continue customer education (clinical and technical)Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistanceAddresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same mannerDisplays a positive attitude about the work to be done, co-workers, customers, management, and employer policiesAsks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the jobTechnicalAdvanced understanding of BD products and how technical support and Field supports them in our customers' environmentsUnderstanding of how our products enhance and interact with hospital workflowAbility to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issuesEducation:Bachelor's degree in Computer Science or 4+ years equivalent experienceExperience:Microsoft SQL experience (3+ Years)CompTIA A+ or N+ PreferredAbility to communicate technical solutions/recommendations to a non-technical audienceWindows Server (2008+) and Desktop Administration (Win7+)Networking topology, terminology, commands IIS and Web Application AdministrationGroup Policies Terminology and AdministrationActive Directory AdministrationVMWare Terminology and AdministrationInstalling peripherals (Scanners, Printers...)Application Installation and TroubleshootingAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit https://bd.com/careers Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.Required SkillsOptional Skills.Primary Work LocationUSA TX - San Antonio - Silicon DrAdditional LocationsWork Shift