At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.Position Summary:The Americas Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling.The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.Key Responsibilities:Act as primary scheduling point of contact for assigned treatment sitesCreate and maintain patient schedules in coordination with treatment sites and manufacturing sitesTroubleshoot and develop plans of action for issues throughout the patient journeyInteract with internal and external stakeholders over the phone and emailEnsure a positive end-to-end customer experienceExecute exception processes such as product returns, product replacements, and out of spec productInput and maintain transactional data related to patient schedules within BMS’s scheduling systemTrain treatment sites on patient scheduling processes as assignedDocument feedback from customers and partners as receivedCreate and maintain master data in account management systemActively participate in tactical and other meetings as assignedFacilitate daily operations activities and meetings including shift turnover on rotating basisProvide real-time scheduling portal support to external usersLead meetings with commercial matrix teamsRaise escalations and execute as assignedTrack assigned account health and provide insights into trendsComply with applicable SOPs, work practices, and other documentationEstablish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assignedAccountable for individual performanceExecute project tasks as assignedExecute working groups tasks as assignedKey Qualifications and Experience: Position is office-based in Seattle, WA with in-office attendance requiring a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.Position shift time is 8am – 5 pm local.Overtime may occasionally be required as assigned.Holiday support is required as assigned.Travel is possible and will not exceed 10%. International travel will not exceed once per year.Bachelor’s degree or 3 years of work experienceWork experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferredHighly self-motivated, self-aware, and professionalAble to work independently and in groupsFlexible in responding to quickly changing business needsExceptional customer service orientationSkilled at managing tense situations and de-escalationEager to work with teams from other regions and culturesAble to share workspace for independent and collaborative workStrong sense of ownership and accountability We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.Compensation Overview:Seattle - WA: $73,150 - $88,642 The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.Benefits:Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans – including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefitsHow We WorkWhere you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.Supporting People with DisabilitiesBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.Candidate RightsBMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/Data ProtectionWe will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.If this posting is missing required information required by local law or incorrect, contact BMS at TAEnablement@bms.comwith the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.R1605708 : Specialist, AMER Site Accounts, Scheduling & Cell Logistics