Job Description

Locations

• IL, Chicago

Salary

Skills Required

• G-Suiteintermediate

Required Qualifications

• High School Diploma, GED, or Equivalent Certification (certification)
• At least 1 year of Retail, Sales, or Customer Service experience (experience, 1 years)
• High School Diploma, GED, or Equivalent Certification (certification)
• At least 1 year of Retail, Sales, or Customer Service experience (experience, 1 years)

Preferred Qualifications

• Associate’s degree (degree)
• 2+ years of banking experience (experience, 2 years)
• 2+ years of Retail or Customer-facing experience (experience, 2 years)
• Proficient in G-Suite (experience)
• Strong written and oral communication skills (experience)
• Associate’s degree (degree)
• 2+ years of banking experience (experience, 2 years)
• 2+ years of Retail or Customer-facing experience (experience, 2 years)
• Proficient in G-Suite (experience)
• Strong written and oral communication skills (experience)
• Does this sound like the career move you’ve been looking for? Let’s build the future of banking together! (experience)
• You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions. (experience)
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position. (experience)
• The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. (experience)
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. (experience)
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. (experience)
• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com (experience)
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. (experience)
• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). (experience)

Responsibilities

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)
• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.
• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
• Stay Agile & Engaged: This isn’t a traditional "behind-the-desk" banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.
• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)
• Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection, not a quota.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.
• Advocate & Problem-Solve: You’ll advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
• Stay Agile & Engaged: This isn’t a traditional "behind-the-desk" banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.
• This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

Benefits

• general: We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.
• general: Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• general: Paid Time Off
• general: Education Assistance
• general: Matching 401(k) contribution up to 7.5%
• general: Paid Parental Leave
• general: Mental Health support
• general: Back-up Child or Elder Care
• general: Fit check? Covered. We’ll hook you up with our signature Threads line—our treat
• general: Custom beverage while working
• general: And much more!
• general: Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• general: Education Assistance
• general: Matching 401(k) contribution up to 7.5%
• general: Paid Parental Leave
• general: Mental Health support
• general: Back-up Child or Elder Care
• general: Fit check? Covered. We’ll hook you up with our signature Threads line—our treat
• general: Custom beverage while working
• general: Essential Functions (Included, but not limited to)
• general: Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• general: Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.
• general: While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
• general: Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• general: Lifting up to 25 pounds and moving/standing for extended periods of time
• general: Regular and consistent attendance
• general: Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• general: Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.
• general: While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
• general: Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• general: Lifting up to 25 pounds and moving/standing for extended periods of time
• general: Regular and consistent attendance

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