Job Description

Locations

• TX, Plano

Salary

Skills Required

• tech supportintermediate
• Windows 10intermediate
• ticketingintermediate
• Active Directory services integrationintermediate
• definingintermediate
• virtualization technologiesintermediate
• Active Directoryintermediate
• macOS – High Sierraintermediate
• platform managementintermediate
• productivity tools running on Macintermediate
• Mac experience supporting 100+ end usersintermediate
• image deploymentintermediate

Required Qualifications

• High School Diploma, GED, or equivalent certification (certification)
• At least 1 year of experience in tech support and administration (experience, 1 years)
• At least 1 year of remote tech administration and end user support (experience)
• At least 1 year of experience with Windows 10 (experience, 1 years)
• At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow) (experience, 1 years)
• High School Diploma, GED, or equivalent certification (certification)
• At least 1 year of experience in tech support and administration (experience, 1 years)
• At least 1 year of remote tech administration and end user support (experience)
• At least 1 year of experience with Windows 10 (experience, 1 years)
• At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow) (experience, 1 years)

Preferred Qualifications

• Bachelors Degree in Business, Information Systems, Computer Science, or military experience (experience)
• 1+ years of experience with Active Directory services integration (experience, 1 years)
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions (experience, 1 years)
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX) (experience, 1 years)
• 1+ years of macOS Server administration experience (experience, 1 years)
• 1+ years of experience with Active Directory (experience, 1 years)
• 1+ years of experience with macOS – High Sierra or earlier operating system (experience, 1 years)
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM (experience, 1 years)
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype (experience, 1 years)
• 1+ years of experience with Mac experience supporting 100+ end users (experience, 1 years)
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS (experience, 1 years)
• Apple certification(s) (certification)
• Bachelors Degree in Business, Information Systems, Computer Science, or military experience (experience)
• 1+ years of experience with Active Directory services integration (experience, 1 years)
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions (experience, 1 years)
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX) (experience, 1 years)
• 1+ years of macOS Server administration experience (experience, 1 years)
• 1+ years of experience with Active Directory (experience, 1 years)
• 1+ years of experience with macOS – High Sierra or earlier operating system (experience, 1 years)
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM (experience, 1 years)
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype (experience, 1 years)
• 1+ years of experience with Mac experience supporting 100+ end users (experience, 1 years)
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS (experience, 1 years)
• Apple certification(s) (certification)
• At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). (experience)
• The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. (experience)
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. (experience)
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. (experience)
• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com (experience)
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. (experience)
• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). (experience)

Responsibilities

• Assist the Service Desk by actively taking intake calls
• Provide top-notch customer focused support
• Have excellent written and verbal communication skills
• Engage in cross-training efforts amongst peers where applicable
• Contribute to site level operational readiness and process improvements
• Effectively manage up as needed
• Self-aware of gaps in skills and works to improve
• Frequently collaborates with site lead, acting as back-up when delegated
• Cross-platform collaboration with immediate peers
• Assist the Service Desk by actively taking intake calls
• Provide top-notch customer focused support
• Have excellent written and verbal communication skills
• Engage in cross-training efforts amongst peers where applicable
• Contribute to site level operational readiness and process improvements
• Effectively manage up as needed
• Self-aware of gaps in skills and works to improve
• Frequently collaborates with site lead, acting as back-up when delegated
• Cross-platform collaboration with immediate peers

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