Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Coordinator, Bank Operations Levies and GarnishmentsSummary: The Levies and Garnishments Senior Coordinator ensures the precise intake and processing of legal orders received through various channels, maintaining consistent operational excellence. This role manages legal orders—such as levies and garnishments—from start to finish, including intake, scanning, and digital filing. Additionally, the associate resolves complex cases, conducts quality checks, and communicates effectively with customers and external agencies.Work Set up: Onsite. Back Office. Candidates must be amenable to a night shift schedule. General Responsibilities: Manage, sort, and prepare incoming legal orders for uploading to legal module systemMonitor and manage the special processing mailbox, CSC management system and Omnibus.Partner with Levies & Garnishment Processors to escalate, identify trends and track volumeUtilizes problem solving skills to resolve unidentified legal orders and identify process improvements Ability to handle other duties as assigned by management and work in a fast-paced environmentBasic Qualifications: Two (2) years college level education or equivalent work experienceAt least two (2) years experience in a call center environment or any equivalent work experienceAt least one (1) year of experience using Microsoft Office or Google SuiteStrong communication and problem solving skillsExcellent organizational skills, time management skills, and attention to detail is a must Preferred Qualifications: At least 2 years of customer service or banking experienceExperience in deposit operations , bank account servicing ,ACH , Tax Levies/ Liens , Paralegal , legal orders, payment operations, account restraints or back office financial services is preferred Experience in U.S. banking processes is an advantageNo agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).