Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Technology SpecialistSummary:To provide technical assistance by answering questions and resolving problems on the organization’s computer hardware, systems software, applications software, Network, Printer and all other computer related problems.To generate the reports and integrate sources through automation for vulnerability assessment and penetration testing activities.General Responsibilities:DeskSide SupportInstalls, configures and upgrades new hardware or software systems or components, ensuring integration with existing network system Attending customer inquiries, diagnosing problems and providing solutions remotely and/or onsiteEscalate requests, especially pertaining to network connections, to the appropriate party, as needed. Includes coordinating user access for staff to the US teamProvides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devicesTake on projects that are delegated by the line managerAssist the Sr. IT Specialist in organizing, planning the daily IT Operations and their Shift CoverageSME that will support inquiries coming from fellow IT CoordinatorsMay be assigned / rotated across related sub-functions including but not limited within the IT Department Other job-related duties that may be assigned from time to timeIT InfrastructureInstalls, configures and upgrades new hardware or software systems or components, ensuring integration with existing network systemsDiagnosing network problems and providing solutions remotely and/or onsite.Escalate Issues and requests, especially pertaining to network connections, to the appropriate party, as needed. Includes coordinating with ENOS and WINTEL US team.Onboarding User Printer Access from IT Service Request and provides operational support for the organization's information and network systems such as servers, desktops, printers and storage devicesTake on projects that are delegated by the line manager.Attends regular meeting and handles the documentation and guidelines of Printer Access and DeletionSME that will support inquiries coming from fellow IT Coordinators regarding Network, Firewall and Print Server ManagementMaintains and Support Audio and Visual Equipment within the existing network environmentVulnerability remediation - coordinate and perform vulnerability remediation based on “Beyond Support Vulnerability Diagnostics” (currently proactively maintaining machines while they are not accessible remotely. Future state might require a change in vulnerability notification)SLA compliance - Ensure compliance to uptime SLA (24 hour response, TBD hour resolution). The Test environment is secondary to production environment (Derek to outline)Vulnerability SpecialistVulnerability monitoring to alert Support team if a machine loses connectivity orexperiences an error scenarioVulnerability remediation - coordinate and perform vulnerability remediation system hardening to mitigate Common Vulnerabilities and Exposures (CVE).Troubleshooting & resolution - Perform troubleshooting to diagnose & resolve connectivity or OS issues (including vulnerabilities)Software Upgrades - Coordinate software release upgrades as directed by partnersService Level Agreement (SLA) Compliance - Ensure compliance to uptime SLA (24 hour response, x hour/s resolution). The Test environment is secondary to production environmentMay be assigned / rotated across related sub-functions including but not limited within the IT DepartmentOther job-related duties that may be assigned from time to timeQualifications:Educational Background:College Graduate, preferably Information Technology, Computer Science or Engineering degreeProfessional Experience:At least 2 Years in the related fieldVulnerability Specialist:Solid understanding of IT security technologies, and particularly security technologies.2-3 years direct experience in vulnerability assessment and penetrationtesting.1+ years working in an IT related field.2+ years in an information security related field.Basic Qualifications:IT InfrastructureKnowledge in Printer Server ManagementAdvantage but not requiredFortinet FirewallComptia Network+CCNA CertifiedVulnerability SpecialistExperience presenting to both technical and non-technical audiences.Capable of communicating risk to leadership.Independent resilience to initiate, follow-up, and ensure the completion of tasks with internal team and external stakeholders.Demonstrated good oral and written communication skills, with a focus on providing clarity of remediation efforts to both system owners and leadership.A 'can do' attitude team player who works well under pressure and with dispersed groups, worldwide.Experienced in ticketing system such as ServiceNow (SNOW)Strong analytical and problem-solving skills, excellent judgment, and possess a passion for continuous learning.Across all RolesProficient in Google Workspace Technical Troubleshooting skills Knowledge in ServiceNow or Other Platform Good written and verbal communication skills Amenable to work on-sitePreferred Qualifications:Vulnerability SpecialistCompTIA Security+ , comptia a+ and comptia network+Sound knowledge in ITIL, IT operations, project methodology, and tools.CISP and/or CISM certification is a plus, but not requiredKnowledge with JAMF/SCCM/Intune/AternityKnowledge and ability to write scripts in powershell/bash/python equivalentAdvanced knowledge of Mac & Windows troubleshootingNo agencies please. 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