Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Caterpillar’s Earthmoving division is hiring a Product Service Specialist in Peoria, IL.As a Product Service Specialist for Medium Wheel Loader Product Support, you will work with our dealer network to answer technical questions and monitor the overall performance of assigned products. You will connect our internal engineering teams to real-time questions from the field to keep our machines running and meet our customers’ needs. You will monitor and document factory build issues, and help engineering and manufacturing teams work the issues to resolution. You will also act as a point of contact with the machine EPCs for quality related issues.What You’ll Do (Job Duties)Monitor and respond to DSN tickets related to questions about all Medium Wheel Loader machine systems.Identify tests that need to be completed, data to be obtained and analyzed for course of action. Monitors result after change. Fixes must address both production and field requirements, which may be different pathsCommunicate reported issues at the product EPCs between the engineering and manufacturing teams. Also coordinate any repairs with the EPC and local dealers.Support marketing units with technical guidance for managing customer problems with product deficienciesRespond to dealer/customer and other Caterpillar employees’ questions regarding product performanceConducts dealer and customer visits, as needed, to personally provide technical assistance on urgent field problems and for follow-up purposesWhat You Have (Core Skills)Customer Focus: Responding with urgency to field problems or for follow-upsEffective Communications: Ability to clearly explain solutions to dealer technicians and technical communicatorsProblem Solving: Adapting materials to audience; using mechanical aptitude to diagnose machine issuesTechnical Excellence: Strong mechanical background and communication skills to interact with technical community.Top Candidates Will Also Have Hands-on experience in service, service engineering or product support related positionsStrong mechanical aptitude with background in field repairsCaterpillar product knowledge (Medium Wheel Loader specifically is highly desired)Understanding or experience with dealers, customers, and/or suppliers.Ability to organize work and coordinate repair processesProject Management skills, both leading and as team memberBachelor’s degree in Engineering or related field.Additional DetailsDomestic relocation assistance is available for this role.Travel: up to 15%Visa sponsorship is not available for this role.This position requires 5 days per week in the office (M-F) Summary Pay Range:$89,210.00 - $133,810.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.Medical, dental, and vision benefits*Paid time off plan (Vacation, Holidays, Volunteer, etc.)*401(k) savings plans*Health Savings Account (HSA)*Flexible Spending Accounts (FSAs)*Health Lifestyle Programs*Employee Assistance Program*Voluntary Benefits and Employee Discounts*Career Development*Incentive bonus*Disability benefitsLife InsuranceParental leaveAdoption benefitsTuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position. Posting Dates:August 26, 2026 - September 18, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.Not ready to apply? Join our Talent Community.