Principal, Account Management
Coupang
Principal, Account Management
Job Description
Key Responsibilities Strategic Growth Management: Partner with large sellers to increase selection and exposure on the platform, which in turn will drive customer reviews and long-term repeat purchase rates. Visibility & Exposure Optimization: Advise sellers on utilizing platform-driven exposure tools to feature products in high-traffic areas such as the site homepage, daily deal sections, and specialized category pages. Data-Driven Pricing Strategy: Leverage internal marketplace data to recommend optimized pricing levels that are predicted to drive maximum sales volume and improve eligibility for premium site placement. Portfolio Health & Eligibility: Monitor seller performance to ensure products meet essential benchmarks, such as maintaining specific recent sales volumes and stock levels required for promotional eligibility. Logistics & Fulfillment Advisory: Guide sellers on shipping standards, including the implementation of free shipping models which are preferred by customers and often serve as a prerequisite for enhanced platform exposure. Required Qualifications & Skills Marketplace Expertise: Extensive experience in eCommerce account management, with a proven track record of scaling high-volume seller accounts. Algorithmic Proficiency: Deep understanding of how personalized discovery algorithms and internal marketplace logic dictate product visibility to potential buyers. Operational Agility: Ability to manage complex promotional lifecycles, from initial selection and condition setting to real-time performance tracking and post-promotion analysis. Analytical Mindset: Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health. Stakeholder Communication: Excellent interpersonal skills to provide clear guidance on platform policies and help sellers navigate internal review processes.
Locations
- Taipei, Taiwan
Skills Required
- eCommerce account managementintermediate
Required Qualifications
- Marketplace Expertise: Extensive experience in eCommerce account management, with a proven track record of scaling high-volume seller accounts. (experience)
- Algorithmic Proficiency: Deep understanding of how personalized discovery algorithms and internal marketplace logic dictate product visibility to potential buyers. (experience)
- Operational Agility: Ability to manage complex promotional lifecycles, from initial selection and condition setting to real-time performance tracking and post-promotion analysis. (experience)
- Analytical Mindset: Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health. (experience)
- Stakeholder Communication: Excellent interpersonal skills to provide clear guidance on platform policies and help sellers navigate internal review processes. (experience)
Responsibilities
- Strategic Growth Management: Partner with large sellers to increase selection and exposure on the platform, which in turn will drive customer reviews and long-term repeat purchase rates.
- Visibility & Exposure Optimization: Advise sellers on utilizing platform-driven exposure tools to feature products in high-traffic areas such as the site homepage, daily deal sections, and specialized category pages.
- Data-Driven Pricing Strategy: Leverage internal marketplace data to recommend optimized pricing levels that are predicted to drive maximum sales volume and improve eligibility for premium site placement.
- Portfolio Health & Eligibility: Monitor seller performance to ensure products meet essential benchmarks, such as maintaining specific recent sales volumes and stock levels required for promotional eligibility.
- Logistics & Fulfillment Advisory: Guide sellers on shipping standards, including the implementation of free shipping models which are preferred by customers and often serve as a prerequisite for enhanced platform exposure.
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