CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual ContributorFlexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationHourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionCox Fleet is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers and proprietary fleet technology. Cox Fleet is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators, and teams who need an on-demand service solution, data-driven insights, and a team of fleet experts to support them so they can focus on their core business.This Customer Care role supports customers during evening and overnight hours while ensuring a high level of service and responsiveness. Ideal candidates are dependable, customer-focused, and comfortable working non-traditional schedules.Field a high volume of inbound calls.Provide excellent customer service for all Inbound and outbound calls.Timely and accurate documentation and notation in all systems regarding each customer contactOriginating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairsAssign service requests to the respective market for DispatchingCoordinating towing of customer units when necessaryScheduling outside vendors when an emergency breakdown is called inContinuously develop and improve company capabilities in the area of Dispatching Be professional and establish positive customer rapport, encouraging repeat businessAdditional duties and special projects as assignedEducation, Experience, and QualificationsHigh School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or 5 years’ experience in a related fieldKnowledge of Microsoft Office SuiteAbility to work independently and collaboratively within a team environmentAble to multi-task and meet tight deadlinesExcellent problem-solving skillsMust hold a valid driver’s licenseHighly organized with exceptional follow-through abilitiesDrug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Application Deadline: 09/03/2026