CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileTitle Specialist IIManagement LevelIndividual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionKey ResponsibilitiesReview and verify title documents for accuracy, completeness, and compliance with applicable regulations.Process title transfers, reassignments, lien releases, corrections, and other ownership-related transactions.Communicate with customers, financial institutions, dealerships, and regulatory agencies to resolve title and registration discrepancies.Ensure compliance with departmental procedures, company policies, and state regulatory requirements.Monitor, track, and follow up on outstanding titles to ensure timely receipt and resolution.Maintain accurate title records and update internal systems with current documentation and status information.Provide guidance and support to internal departments regarding title requirements, documentation, and processes.Respond to and route incoming telephone calls professionally and efficiently to the appropriate personnel or department.Process auction and sale-day transactions while providing a high level of customer service.Investigate and resolve customer concerns, proactively addressing issues and ensuring satisfactory outcomes.Maintain confidentiality when handling sensitive customer, vehicle, and financial information.Perform additional duties and special projects as assigned.Required QualificationsHigh school diploma or equivalent required.Minimum of 2 to 3 years of administrative, clerical, or customer service experience, preferably within the automotive, transportation, logistics, or related industries.Working knowledge of vehicle titling, registration processes, DMV requirements, and related documentation required.Strong attention to detail with a high level of accuracy in document review and data entry.Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, with the ability to learn new software and systems quickly.Excellent organizational, prioritization, and time-management skills.Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.Ability to work effectively in a fast-paced, deadline-driven environment while managing multiple priorities.Demonstrated problem-solving and customer service skills.Ability to exercise discretion and maintain confidentiality of sensitive information.Schedule:Monday: 10:00am - 2:00pmTuesday: 9:00am - 5:00pm (One Tuesday a month 8:30am for staff meeting)Wednesday: 8:00am - 5:00pm (Sale Day)Thursday: 8:30-5:00pmPreferred QualificationsExperience working in vehicle auctions, dealerships, fleet management, or automotive finance environments.Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsBenefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.