Job TitleAssistant Facility Manager - Soft ServicesJob Description SummaryJob DescriptionKey ResponsibilitiesOperations ManagementSupervise day-to-day housekeeping and soft service operations.Ensure cleanliness and hygiene standards are maintained across all facility areas.Monitor vendor performance and ensure compliance with service level agreements (SLAs).Conduct routine inspections and audits of facilities and service areas.Coordinate pest control, waste management, landscaping, and pantry services.Team ManagementManage housekeeping staff and service providers.Prepare duty rosters, shift schedules, and manpower planning.Conduct staff briefings, training, and performance monitoring.Ensure proper grooming, discipline, and attendance of service teams.Quality & ComplianceEnsure compliance with health, safety, and environmental regulations.Implement standard operating procedures (SOPs) for soft services.Maintain records of inspections, audits, and corrective actions.Support quality improvement initiatives and customer satisfaction programs.Customer ServiceAttend and resolve occupant/client complaints related to housekeeping and facility services.Maintain high levels of customer satisfaction through proactive service delivery.Coordinate with stakeholders to address service requirements and special events.Inventory & Cost ControlMonitor consumption of housekeeping materials and pantry supplies.Maintain inventory records and ensure optimal stock levels.Assist in budgeting, procurement, and cost-control initiatives.Verify vendor invoices and service completion reports.Required QualificationsBachelor's degree in Hospitality, Hotel Management, Facilities Management, Business Administration, or related field.2 to 5 years of experience in housekeeping, facility management, or soft services operations.Experience in managing outsourced vendors and housekeeping teams preferred.Key SkillsHousekeeping Operations ManagementVendor & Contract ManagementCustomer Service OrientationTeam Leadership and SupervisionCommunication and Interpersonal SkillsProblem SolvingReporting and DocumentationMS Office (Excel, Word, PowerPoint)Health, Safety & Hygiene ComplianceKey Performance Indicators (KPIs)Housekeeping audit scoresSLA complianceCustomer satisfaction ratingsComplaint resolution turnaround timeBudget adherenceHygiene and safety compliance levelsVendor performance scoresPreferred CertificationsFacility Management CertificationHousekeeping Management CertificationOccupational Health & Safety Training INCO: “Cushman & Wakefield”