Job TitleAssistant Manager - FacilitiesJob Description SummaryJob DescriptionKey ResponsibilitiesA. Operations & MaintenanceOversee daily operations of all technical systems: HVAC, Electrical, Fire Safety Systems, BMS.Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines.Ensure minimal equipment downtime and maximum system uptime.Conduct routine inspections to identify and resolve facility-related issues proactively.B. Compliance & SafetyEnsure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.).Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols.Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit.Conduct regular safety drills, risk assessments, and EHS awareness programs.C. Vendor & Team ManagementSupervise in-house technicians and third-party manpower for facility operations.Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking.Verify and approve vendor service reports, checklists, and invoices.Conduct regular training, task allocation, and performance evaluation of the technical team.D. Energy & Cost ManagementMonitor and analyze energy and utility consumption.Recommend and implement energy-saving and cost-optimization initiatives.Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs.E. Facility Services & Infrastructure ManagementCoordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management.Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc.Support ergonomic planning, workspace utilization, and asset tracking.F. Technical Documentation & ReportingMaintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files.Generate and submit daily/weekly/monthly MIS reports and dashboards.Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions.G. Client & Stakeholder CommunicationAct as a single point of contact (SPOC) for all technical issues and escalations.Coordinate with internal teams, client representatives, and auditors to resolve concerns.Provide regular updates to site leadership and participate in client review meetings.H. Project & Space ManagementLead or support infrastructure and interior projects (renovations, fit-outs, expansions).Work with architects, consultants, and contractors to deliver quality outcomes within timelines.Maintain updated floor layouts, as-built drawings, and asset registers.3. QualificationsEducationDiploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory).Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable.Experience3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services.Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings.4. Technical SkillsHands-on knowledge of:MEP Systems (Mechanical, Electrical, Plumbing)HVAC, UPS, Fire Alarm SystemsBMS and building automation platformsCMMS / CAFM tools for maintenance schedulingUnderstanding of:Statutory compliance and licensing normsEnergy management techniques and sustainability practicesISO 9001, ISO 14001, ISO 45001 standards5. Behavioral CompetenciesCompetencyDescriptionCommunicationClear verbal and written communication with technical and non-technical stakeholdersTeam LeadershipAbility to guide, motivate, and evaluate technical staffProblem SolvingQuick and analytical thinking to resolve operational issuesCustomer FocusClient-first approach with focus on service excellenceAdaptabilityFlexibility to manage dynamic requirements and emergency call-outsDecision-MakingTimely and effective decisions in high-pressure situations6. Organizational Core ValuesDrivenSets and achieves high standards.Takes initiative to resolve challenges and exceed client expectations.ResilientAdapts quickly to changing circumstances.Maintains performance during emergencies or high-stress scenarios.InclusivePromotes collaboration and teamwork.Values diverse perspectives and constructive feedback.VisionaryThinks ahead and proposes long-term improvements.Embraces innovation and sustainable practices.EntrepreneurialTakes ownership of tasks and drives continuous improvement.Acts with agility, creativity, and responsibility.7. Key InterfacesInternal: Operations Team, EHS, HR, Procurement, Projects TeamExternal: Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers8. Performance Indicators (KPIs)Equipment uptime and maintenance complianceEnergy and utility cost reductionAudit and statutory compliance scoresSLA adherence by vendorsIncident response and resolution timeClient satisfaction and feedback INCO: “Cushman & Wakefield”