Job TitleBusiness Analyst-ProcessJob Description SummaryThe Business Analyst – Process drives efficiency and effectiveness across the APAC sales ecosystem by analysing, designing, and improving core business processes. The role combines process optimization with data analysis to identify gaps, quantify impact, and support scalable, standardized solutions.The role collaborates closely with stakeholders and the Automation Team to translate insights into practical improvements, enhancing sales programs, governance, and operational efficiency, while aligning with global best practices.Job DescriptionAbout the Role:Process Mapping & Analysis: Document, analyse and optimize business processes across Sales & Pursuits workflows, identifying inefficiencies and opportunities for improvement.Quantitative Process Analysis: Use data from Salesforce, Power BI and other systems to analyse process performance, cycle times and throughput to uncover trends and performance bottlenecksBusiness Case Development: Quantify improvement opportunities through cost-benefit analysis, ROI modelling and scenario analysis to support prioritization and decision-makingProcess Standardisation: Develop and maintain standard operating procedures, templates and frameworks that promote consistent and scalable deliveryAutomation Collaboration: Work closely with the Automation stream to translate process insights into executable workflow automations that reduce manual effort and increase consistencyPerformance Measurement: Work with the broader OGT to build and maintain dashboards and KPIs to track process efficiency, throughput and business impactContinuous Improvement: Conduct root cause analysis on recurring issues, lead discovery sessions and recommend structured improvement actions.Knowledge Management: Maintain a centralized repository of process maps, governance documents and performance metrics to ensure transparency and repeatabilityAbout You:Strong analytical and quantitative problem-solving skills, with the ability to convert data into actionable process insightsExperience conducting ROI or cost-benefit analyses to support process improvement business casesProficiency with tools such as Excel, Power BI, Salesforce and process mapping software (e.g. Visio, Miro)Understanding of process improvement methodologies, governance models, and workflow automation conceptsStrong stakeholder engagement and communication skills, with the ability to influence across diverse teamsAttention to detail, structured documentation, and clear communication of process and data insightsCuriosity, critical thinking and a proactive mindset focused on simplication and measurable impact1–3 years of experience in business analysis, process improvement, or operations analyticsBachelor’s degree in Business, Operations, Engineering, Data Analytics or related fieldCertification in Lean, Six Sigma, or similar process improvement methodologies preferredExperience in Real Estate, Professional Services, or Sales OperationsWhy join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;Being part of a growing global company;Career development and a promote from within culture;An organisation committed to Diversity and InclusionWe're committed to providing work-life balance for our people in an inclusive, rewarding environment.We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us. INCO: “Cushman & Wakefield”