Client Services Lead
Cushman & Wakefield
Client Services Lead
Job Description
Job TitleClient Services LeadJob Description SummaryThe PDS Client Services Lead is responsible for driving revenue growth, client acquisition, and market positioning of Project & Development Services (PDS) across the Czech market. The role combines strategic business development, key account management, and close collaboration with delivery teams to convert opportunities into profitable projects across sectors including office, industrial and retail.Job DescriptionKey ResponsibilitiesBusiness Development- Identify, originate, and convert new business opportunities across core services:Design & Build (D&B)Project ManagementBuilding Consultancy- Maintain a strong pipeline of qualified opportunities with clear conversion targets.- Lead the creation of client pitches and proposals with the support of the PDS Senior Leadership.Client Relationship ManagementManage relationships with key clients, including corporate occupiers and local developers & investors.Cross-sell PDS services alongside other C&W business lines (Capital Markets, Agency, Asset Services) Internal CollaborationWork closely with the PDS delivery teams to ensure transition from sales to execution.Collaborate with regional PDS Sales Team, including regular reporting into the EMEA PDS Head of Sales Financial PerformanceOwn sales targets (revenue, margin, pipeline) for PDS CzechMonitor performance against KPIs and adjust strategy as requiredEnsure disciplined CRM usage (Engage/Salesforce) Key RequirementsExperience & SkillsProven track record in business development and sales within consultancy environment (real estate optimal)Strong network within the Czech real estate and development marketEntrepreneurial mindset with a proactive, results-driven approachSolid knowledge of MS Office tools, particularly PowerPoint and Excel, CRM tools.Solid understanding of construction, fit-out, or development processesAbility to translate technical services into client value propositionsFluent Czech and EnglishStrong presentation and client-facing skillsSuccess MeasuresAchievement of annual revenue and pipeline targetsGrowth of new client accounts and repeat business rateConversion rate of opportunities to secured projectsContribution to overall market share growth in Czech PDS sectorReporting LineReports to: Head of PDS Czech Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact. INCO: “Cushman & Wakefield”
Locations
- Czech Republic, Prague
Skills Required
- MS Office toolsintermediate
Required Qualifications
- Experience & Skills (experience)
- Proven track record in business development and sales within consultancy environment (real estate optimal) (experience)
- Strong network within the Czech real estate and development market (experience)
- Entrepreneurial mindset with a proactive, results-driven approach (experience)
- Solid knowledge of MS Office tools, particularly PowerPoint and Excel, CRM tools. (experience)
- Solid understanding of construction, fit-out, or development processes (experience)
- Ability to translate technical services into client value propositions (experience)
- Fluent Czech and English (experience)
- Strong presentation and client-facing skills (experience)
- Proven track record in business development and sales within consultancy environment (real estate optimal) (experience)
- Strong network within the Czech real estate and development market (experience)
- Entrepreneurial mindset with a proactive, results-driven approach (experience)
- Solid knowledge of MS Office tools, particularly PowerPoint and Excel, CRM tools. (experience)
- Solid understanding of construction, fit-out, or development processes (experience)
- Ability to translate technical services into client value propositions (experience)
- Fluent Czech and English (experience)
- Strong presentation and client-facing skills (experience)
- Success Measures (experience)
- Achievement of annual revenue and pipeline targets (experience)
- Growth of new client accounts and repeat business rate (experience)
- Conversion rate of opportunities to secured projects (experience)
- Contribution to overall market share growth in Czech PDS sector (experience)
- Achievement of annual revenue and pipeline targets (experience)
- Growth of new client accounts and repeat business rate (experience)
- Conversion rate of opportunities to secured projects (experience)
- Contribution to overall market share growth in Czech PDS sector (experience)
- Reports to: Head of PDS Czech (experience)
- Reports to: Head of PDS Czech (experience)
Responsibilities
- Business Development
- - Identify, originate, and convert new business opportunities across core services:
- Design & Build (D&B)
- Project Management
- Building Consultancy
- Design & Build (D&B)
- Project Management
- Building Consultancy
- - Maintain a strong pipeline of qualified opportunities with clear conversion targets.
- - Lead the creation of client pitches and proposals with the support of the PDS Senior Leadership.
- Client Relationship Management
- Manage relationships with key clients, including corporate occupiers and local developers & investors.
- Cross-sell PDS services alongside other C&W business lines (Capital Markets, Agency, Asset Services)
- Manage relationships with key clients, including corporate occupiers and local developers & investors.
- Cross-sell PDS services alongside other C&W business lines (Capital Markets, Agency, Asset Services)
- Internal Collaboration
- Work closely with the PDS delivery teams to ensure transition from sales to execution.
- Collaborate with regional PDS Sales Team, including regular reporting into the EMEA PDS Head of Sales
- Work closely with the PDS delivery teams to ensure transition from sales to execution.
- Collaborate with regional PDS Sales Team, including regular reporting into the EMEA PDS Head of Sales
- Financial Performance
- Own sales targets (revenue, margin, pipeline) for PDS Czech
- Monitor performance against KPIs and adjust strategy as required
- Ensure disciplined CRM usage (Engage/Salesforce)
- Own sales targets (revenue, margin, pipeline) for PDS Czech
- Monitor performance against KPIs and adjust strategy as required
- Ensure disciplined CRM usage (Engage/Salesforce)
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