Job Description

Locations

• BASF

Skills Required

• face-to-face interaction with customers preferredintermediate
• Outlookintermediate

Required Qualifications

• Minimum of 2 years of reception, hospitality, and/or vendor coordination experience (experience, 2 years)
• Minimum of 2 years of reception, hospitality, and/or vendor coordination experience (experience, 2 years)
• 2 years of experience in face-to-face interaction with customers preferred (experience, 2 years)
• 2 years of experience in face-to-face interaction with customers preferred (experience, 2 years)
• A pleasant phone voice and excellent verbal and written communication skills a must (experience)
• A pleasant phone voice and excellent verbal and written communication skills a must (experience)
• Organization and attention to detail required (experience)
• Must be able to work in a fast paced, high volume environment (experience)
• Must be able to work in a fast paced, high volume environment (experience)
• Proven computer experience essential including proficiency in Outlook, Word and Excel required (experience)
• Proven computer experience essential including proficiency in Outlook, Word and Excel required (experience)
• Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population (experience)
• Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population (experience)

Responsibilities

• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
• Consistently offers professional, friendly and welcoming interactions
• Consistently offers professional, friendly and welcoming interactions
• Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required
• Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required
• Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
• Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
• Manages visitor badges and maintains appropriate visitor records
• Manages visitor badges and maintains appropriate visitor records
• Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.
• Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.
• Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
• Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
• Maintains guest registration logs via electronic guest management system
• Maintains guest registration logs via electronic guest management system
• Schedules, organizes and assists with event and meeting room reservations
• Schedules, organizes and assists with event and meeting room reservations
• Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
• Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.
• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.
• Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
• Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
• Provides travel assistance, calling cabs, communicating arrival, etc.
• Provides travel assistance, calling cabs, communicating arrival, etc.
• Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities
• Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities
• Understands and adheres to all safety and security protocols
• Understands and adheres to all safety and security protocols
• Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison
• Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison
• Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors
• Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors
• Serves as a liaison between client and building vendors
• Serves as a liaison between client and building vendors
• Assists in the coordination of events/catering/ad hoc requests
• Assists in the coordination of events/catering/ad hoc requests

Tags & Categories