Job TitleFront of House ReceptionistJob Description SummaryJob DescriptionFront of House ReceptionistLondon & surrounding areasCushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. The Front of House Receptionist is responsible for delivering a professional, welcoming, and efficient front-of-house service to all visitors, staff, and contractors.As the first point of contact, the role supports the day-to-day operation of reception, including visitor management, meeting room coordination, and general administrative duties, ensuring a consistently positive on-site experience.Key Responsibilities:Deliver day-to-day front-of-house services, ensuring a professional, welcoming, and efficient experience for all visitors, staff, and contractorsProvide front desk support, including greeting visitors, managing enquiries, and handling incoming calls and emailsManage meeting room bookings, setup, reset, and support to ensure spaces are prepared to required standardsMaintain cleanliness, presentation, and readiness of all reception and front-of-house areasAccurately record visitor and contractor details, ensuring compliance with site proceduresProvide administrative support including mail handling, deliveries, and general office tasksAssist with audiovisual setup and troubleshooting for meetings and eventsCoordinate with Facilities, Events, Housekeeping, and other teams to support site operationsRespond promptly to requests and resolve queries using site knowledge and internal resourcesProvide local information and support to visitors, including directions and general assistanceSupport mailroom operations including handling incoming and outgoing post as requiredEscalate issues and service concerns to the Lead Receptionist or management team where necessaryAdhere to all health, safety, and security procedures when carrying out dutiesOffice Facilities & Service SupportEnsure the consistent availability and presentation of snacks, beverages, and front-of-house amenitiesSupport accessibility across the site, assisting individuals with specific requirements where neededManage postal and courier services (receipt, distribution, and collection), ensuring smooth day-to-day operationMaintain positive working relationships with vendors, supporting service delivery and response timesMaintaining a Safe, Secure & Comfortable EnvironmentSupport the implementation of visitor management procedures, ensuring compliance with site protocolsCommunicate site rules and visitor requirements clearly upon arrivalMonitor access control and ID badge usage, escalating any issues to security as requiredAssist in ensuring all building occupants follow visitor hosting proceduresSupport response to incidents by directing individuals to appropriate assistance, including medical support where neededMeeting & Collaboration Space ManagementCoordinate the booking of meeting rooms and collaboration spaces, ensuring reservations are confirmedSet up and prepare meeting rooms in line with user requirementsReset rooms after use to the required standard or next configurationMaintain cleanliness and readiness of all spaces for subsequent useProvide meeting support, including assistance with AV setup and basic troubleshootingRespond promptly to requests during meetings and events, including refreshments and materialsFront-of-House SupportAct as the first point of contact for occupants and visitors, providing information and assistanceDeliver a professional, welcoming, and approachable front-of-house presenceRespond to queries promptly and accurately, using site knowledge and internal contactsMaintain awareness of site operations to support efficient issue resolutionVisitor Reception & CoordinationWelcome and greet all visitors in a professional and courteous mannerCoordinate with hosts ahead of visits to ensure a smooth check-in processSupport the registration process, including issuing visitor passes and confirming attendanceAnticipate visitor needs and support pre-arrival planning where possibleRelationship ManagementMaintain positive working relationships with occupants, vendors, and key stakeholdersSupport effective communication between teams to enable smooth day-to-day operationsMailroom Duties (as required):Provide cover for the mailroom when necessarySort and distribute incoming mail and deliveries in accordance with site protocolsArrange courier collections and process outgoing mail (including franking and documentation)Liaise with building occupants to ensure timely and accurate mail servicesWorking HoursHours of work alternate between 7.30am – 4.30pm and 8am – 5pmQualities and Personal Attributes: Essential (unless noted as Desirable)QualificationsProven relevant experience if no formal higher educationKnowledgeHealth & Safety legislation relevant to FM industrySkill and ExperienceEssential:Proven experience in a customer-facing role, ideally within facilities or hospitalityExcellent communication and interpersonal skillsStrong organisational skills and attention to detailConfidence working independently and taking initiativeProficient in Microsoft Office and other workplace systemsDesirable:Knowledge of Health & Safety regulations relevant to facilities environmentsPrevious experience handling executive-level stakeholdersPersonal AttributesProfessional and presentable at all timesFriendly, approachable, and confident in dealing with people at all levelsProactive, reliable, and capable of managing a varied workloadCalm under pressure with a solution-focused mindsetStrong sense of responsibility and a team-player mentality Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact. INCO: “Cushman & Wakefield”