Job TitleSenior Manager - OperationJob Description SummaryJob DescriptionFire and Safety ManagementForecasting budgets for fire and safety management and seeking necessary approvalsMaintenance of Fire equipment’s, conducting fire demos & fire mock drills and ensure maintenance of all the registers and documents pertaining to securityTo be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.Conduct necessary risk inspections surveys and share the inspection survey reports with the management, vendors and tenants and take corrective actionsEnsure emergency backup plan is in place for effective crisis managementCompile and maintain records on personnel, accidents, equipment and etcEnsure to carry out negotiations with vendors, manufacturers and agencies for procurement of fire protection systems/ equipment.Ensure regular inspection and maintenance of the fire protections systems (Fire pumps, Smoke detectors and etc.,) equipmentVendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the managementDefining and briefing the vendors / tenants about the inspection formatsSupervise and participate in the inspection of vendors, tenants to ensure that they are in compliance with applicable fire codes, regulations, and standardsSecurity and Parking ManagementForecasting budgets for security and parking management and seeking necessary approvalsDefine the escalation matrix for the security and parking management, in terms of any vendor / tenant issues or guest related queries; Serve as a principal source of information on rules and procedures governing security and parking operations.Monitor and arrange shift activities according to schedule requirements and team availability.Oversee/ conduct regular morning meetings and patrolling in the centreEnsure effective security and parking management at the centreConduct training at regular intervals for Security Executives/Supervisors, vendor staff of security and parking for effective & efficient execution of their responsibilities and effective crisis management, if anyTraining the team on adhering to the procedures and reporting of lost and found items.Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of procurement of security gadgets and parking equipment’s;Housekeeping and Landscaping ManagementForecasting budgets for housekeeping and landscaping management and seeking necessary approvals.Vendor finalization and contract management.Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the managementOversee and ensure high standards of cleanliness is maintained with the objective of enhancing customer experience;3) Qualification, Experience and SkillsGraduate with at least 12 years of experience in a hospitality or retail industry in a supervisory role.Must be highly organized and able to manage multiple priorities in a calm and efficient mannerAble to work cooperatively with other departments to ensure close coordination of activities that support customer service goalsStrong work ethic, intense drive, and initiative for quality and customer service.Excellent written and oral communication skills.Excellent problem-solving skills both one-on-one and in group situations.Ability to utilize a participative approach to managing staff.Excellent administrative and organizational skills and an ability to prioritize. INCO: “Cushman & Wakefield”