Job TitleShift EngineerJob Description SummaryThe Shift Engineer is responsible for the safe and efficient operation, monitoring, and maintenance of all technical systems during assigned shifts. This includes promptly addressing technical issues, carrying out routine inspections, coordinating with relevant teams for repairs or adjustments, and ensuring compliance with safety and quality standards. The role also involves accurate reporting of shift activities, supporting planned maintenance schedules, and liaising with both internal departments and external contractors to maintain continuous and reliable operations.Job DescriptionThe Shift Engineer is responsible for the safe and efficient operation, monitoring, and maintenance of all technical systems during assigned shifts. This includes promptly addressing technical issues, carrying out routine inspections, coordinating with relevant teams for repairs or adjustments, and ensuring compliance with safety and quality standards. The role also involves accurate reporting of shift activities, supporting planned maintenance schedules, and liaising with both internal departments and external contractors to maintain continuous and reliable operations.1.4. Key RelationshipsInternal Relationships: R&M Manager, Site Engineers and Supervisors, Operations & Maintenance Teams, Procurement Department, Health, Safety & Environment (HSE) Team, Senior ManagementExternal Relationships: Clients / Client Representatives, Contractors and Subcontractors, Vendors and Suppliers1.5. Job PurposeThe purpose of this role is to operate, monitor, and maintain all technical systems and infrastructure at the site during assigned shifts. The Shift Engineer ensures the safe, efficient, and reliable performance of equipment and facilities, responds promptly to technical issues, and supports continual improvement initiatives while upholding high standards of safety, compliance, and service quality.1.6. AccountabilitiesKey Result AreaMajor ActivitiesOperation & Maintenance of Residential InfrastructureOversee preventive and breakdown maintenance of electrical systems, DG sets, water pumps, STP/WTP, HVAC, lifts, fire-fighting systems, and other building services to ensure uninterrupted operations.Safety, Statutory & ComplianceEnsure all equipment complies with statutory norms (fire safety, electrical safety, pollution control, lift inspection, etc.). Maintain valid certifications and coordinate periodic inspections with authorities.Complaint Resolution & Resident SatisfactionEnsure timely response and closure of resident technical complaints logged via portals or helpdesk. Monitor turnaround time and maintain satisfaction levels.Vendor & AMC ManagementManage service contracts, AMCs, and vendor performance. Verify service quality, approve work completion, and ensure timely renewals.Energy & Resource ManagementMonitor and optimize consumption of electricity, water, and other utilities. Implement energy-saving initiatives and sustainability measures.Budget & Cost ControlPrepare the annual maintenance budget, track expenses, and implement cost-saving measures without compromising quality.Team Leadership & TrainingLead the site technical team, allocate duties, and provide training on safety, operations, and new technology.Documentation & ReportingMaintain asset registers, maintenance schedules, complaint trackers, breakdown reports, and compliance records. Submit periodic Daily, MIS, MMR reports to management.OtherProactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experiencePerforms other duties as requested by your direct managerOccasional requirement to work extended hours during peak times or to assist with major functions/eventsDevelopment of operational standards / playbooks / operating manuals for all aspects of the businessGeneral ResponsibilitiesArticulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standardsComply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisationWork safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissionsComply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activitiesActively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & WakefieldUnderstand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is availableComply with Cushman & Wakefield policy1.7. Background & Experience3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.Proven track record in managing preventive and breakdown maintenance of building services (electrical systems, DG sets, water treatment plants, HVAC, lifts, fire-fighting systems, etc.).Experience in handling statutory compliance, safety protocols, and liaison with government/regulatory bodies.Strong background in vendor management, AMC administration, and contract negotiation.Hands-on experience with budget preparation, cost control, and resource optimization.Proficient in using facility management software and maintenance tracking tools.Excellent leadership, problem-solving, and communication skills. INCO: “Cushman & Wakefield”