Job TitleWorkplace CoordinatorJob Description SummaryAs the first point of contact for employees with questions, your primary duties will be to resolve and answer customer inquiries, gather and process data, research and solve problems, maintain data integrity, and provide document support and imaging. All work is performed primarily in an office environment under the immediate supervision of a team lead or first-line supervisor. The Facilities Coordinator also provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.Job DescriptionKey tasksPrimary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output measurementsCo-ordinate with FM Operations and Critical Service teams to deliver service level agreementsSupport/Monitor 3rd party maintenance supplier activities when required and report any corrective works arisingComply with HSE requirements as outlined within the SLA and as instructed by the company policyAct as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activitiesReport all accidents, occupational illnesses and emergencies in relevant books/documentationEnsure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standardsConduct monthly self-assessment SLA checks in support of quarterly contract performance requirementsResponsible for the image and visual standards of the site/s taking ownership of any issues or concernsCarry out Mail Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping post tray names up to date, ensuring areas are tidy and that uncollected post is distributedCheck that printers and photocopiers are supplied with paper and change toner cartridges when requiredMonitor and maintain stationery levelsDeliver goods received to correct destination/personCo-ordinate site waste and recycling arrangementsCarry out statutory fire testing and associated checksCo-ordinate with Security and report any faults on access entry system where necessaryRaise Purchase Orders for goods or services as required, in compliance of business controls at all timesApprove invoices; goods received notes and statements for payment purposesAct as responsible person in line with DFA to carry out cost control functionTake ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all timesAct as deputy in the absence of line managementProvide and arrange cover for the FM team as defined by line managementIn addition to the tasks mentioned above, other activities and responsibilities may be individually definedPerson Specification Strong PC skills, MS OfficeSelf-motivated and resourcefulGood administrative skillsWell organised and good prioritisation and planning skillsKey focus for this role is to ensure that all FM services are delivered in a confident and efficient mannerService orientated attitude combined with innovative thinkingKnowledge and awareness of the facilities management industryPractical experience in working with supply partners to deliver a seamless, integrated serviceCustomer services experience and the ability to communicate at all levels Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact. INCO: “Cushman & Wakefield”