We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Position SummaryThe Senior Manager, Accessibility plays a critical role in advancing our mission to connect people to the care they need, put medicine and wellness within reach, and drive greater affordability, simplicity, and convenience in everything we do. As accessibility becomes an enterprise priority across Product, Design, and Engineering, this position aligns cross-functional teams around accessibility expectations, embeds inclusive practices throughout the product lifecycle, and serves as a key escalation partner for quality, compliance, and execution concerns. By helping teams remove barriers, clarify ownership, and connect remediation efforts to leadership priorities, the role drives measurable business impact while supporting more accessible and inclusive experiences for the people we serve.Key ResponsibilitiesChampion accessible experiences as a shared accountability and a core component of product quality, customer trust, and operational excellenceInfluence cross-functional partners and senior leaders to be accountable for delivering accessible experiencesPartner with product, design, and development partners to integrate accessibility into the product development lifecycle.Partner with design, product, and technology leaders to align roadmap priorities, OKRs, and delivery commitments related to accessibilitDefine metrics, solution-level SLAs, and reporting mechanisms to communicate accessibility defect trends, barriers, progress, and opportunitiesOversee accessibility defect remediation plans by clarifying ownership, target dates, dependencies, acceptance criteria, and closure expectations for defectsLead audits and internal reviews, ensuring findings are prioritized, tracked, resolved, and used to strengthen prevention practicesCoach and enable teams with practical guidance, training, resources, and role-specific expectations that build sustainable capabilityPrepare executive-level updates that summarize accessibility defect progress, execution concerns, decisions needed, customer and member impact, and recommendationRequired Qualifications7+ years of experience in accessible product implementation, digital quality, product development, engineering, UX, QA, or related fieldsProven ability to lead cross-functional initiatives in a complex, matrixed environmentDemonstrated success influencing senior stakeholders across Product, Design, Engineering, and leadership teamsAdvanced knowledge of WCAG, inclusive design, and accessibility testing approachesTrack record of integrating inclusive practices into product, design, engineering, and QA workflowsSkilled in guiding escalations related to accessibility, quality, compliance, or execution concernsEffective communication, facilitation, stakeholder engagement, and collaboration skillsProven ability to define metrics, monitor progress, and communicate barriers and recommendations to leadershipPreferred QualificationsBackground in healthcare or other regulated industriesExperience partnering with third-party auditors, vendors, or inclusive design consultantsFamiliarity with accessibility tooling, automated testing, and defect management workflowsBackground in developing governance models, playbooks, or enablement programs that scale adoptionProven ability to oversee, coach, and train teams to build capability, strengthen performance, and enable consistent execution resultsEducationBachelor’s degree in computer science, Human-Computer Interaction, Information Systems, or a related field, or equivalent professional backgroundPay RangeThe typical pay range for this role is:$118,450.00 - $284,280.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 08/31/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.