Job Description:Key Responsibilities:Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processesEnsures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelinesProvide specialist knowledge and resolution for enquires relating to specific topics (in Tier 2)Acts as conduit of specialist knowledge between Tier 1 and Tier 3 teams – sharing insight and education to support Tier 1 resolutionWorks closely with the nominated CoE(s) to ensure the latest knowledge and standards are being advised correctly/accuratelyPerform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queriesResponsible for responding to external HR queries including reference requestsRadically collaborates with specialist teams (e.g. payroll, COE’s, business facing HR, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectationsBuilding knowledge of local customs and employment laws, applying this ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all timesMonitors the completion of queries, and continually reviews policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team#LI-CA2Location:Buenos AiresBrand:DentsuTime Type:Full timeContract Type:Permanent