Job Description:Key Responsibilities1. Cost Model Ownership & MaintenanceOwn and maintain the cost model, ensuring:All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflectedContinuous alignment between actuals, forecast, and cost assumptionsProactively identify whether leavers are being replaced and any associated cost savings/ risks.Visibility of open roles (new vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring statusDrive a process-led approach to cost model updates via structured inputs (e.g., WD reports)Present first view of consolidated CXM cost model to FP&A senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review.Headcount – visibility of actuals onshore, nearshore and offshore.2. Actuals vs Forecast AnalysisSupport month-end processes including:Actualisation of staff and non-staff costs in 1 sheet (for CXM level)Forecast updates (SL and central costs)Collaborate closely with RTR teams to:Improve efficiencyEnhance insight qualityLead detailed analysis of actuals vs forecast variances on costsIdentify and explain key drivers:Headcount movementsRate changes / promotionsOther business decisionsPartner with offshore and nearshore teams to validate assumptions and variances.Translate insights into clear financial implications for the business3. Offshore & Nearshore Business PartneringAct as the finance bridge across geographies:Work closely with offshore lead, nearshore lead and Operations to validate:HC forecast (leavers, joiners, promotions)Any changes in tiersImprove visibility of HC movements to wider CXM FP&A and Commercial Finance teamsDrive better forecasting discipline and accuracyProvide challenge and support on:RatesPromotionsWorkforce planning decisions4. Reporting, Insights & NarrativeOwn and manage key reporting including:Cost model updates (WD report + HR + Operations)PAR and the narrative email that send to ELTProduce clear, concise leadership-ready narratives for:ELT and senior stakeholdersMonthly and quarterly reviews“Connect the dots” across data sources to tell a coherent financial story5. Reporting & MISupport planning cycles:MFF/ RF packsMonthly/ Quarterly MI packsContribute to presentation materials and key slidesLocation:BangaloreBrand:BcoeTime Type:Full timeContract Type:Permanent